Windows 10: Internet connectivity issue with Realtek adapter

Hello all of you I am having constant connectivity issues with my realtek adapter. The internet connection gets cut off each time when my HP laptop goes to sleep. I have to restart it each time. Any advise much appreciated.

:)

 

Realtek PCLe Fe family controller (Network adapter) not staying connected to internet

Hello,



Thank you for posting your query in Microsoft Community.



Please try the following methods and check if that resolves the issue:

Method 1: Run the Internet Connections Troubleshooter and Network Adapter Troubleshooter

Step 1: Run the Internet Connections Troubleshooter

This troubleshooter is an automated Windows 10 inbuilt tool which finds and fixes the common issues with the Internet Connections on the computer. Perform these steps to run this tool and check if that helps.

• Press “Windows Logo” + “W” keys from the keyboard.
• Type “Troubleshooting” in the search bar and press “Enter”.
• In the “Troubleshooting” window, click on “View All” on the left pane.
• Click on “Internet Connections”.
• Click on “Advanced” and then click on “Run as Administrator”.
• Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Step 2: Run the Network Adapter Troubleshooter

This troubleshooter is an automated Windows10 inbuilt tool which finds and fixes the common issues with the Network Adapter Settings on the computer. It also checks if the network adapter drivers are up to date or not. It may
also provide you some clue about the hardware failures happening to the Network Adapter. Perform these steps to run this tool and check if that helps.

• Press “Windows Logo” + “W” keys from the keyboard.
• Type “Troubleshooting” in the search bar and press “Enter”.
• In the “Troubleshooting” window, click on “View All” on the left pane.
• Click on “Network Adapter”.
• Click on “Advanced” and then click on “Run as Administrator”.
• Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Once after running the troubleshooters, check troubleshooting reports and let’s know the details. You may also try out the suggestions given by the troubleshooter and check if that helps.



You may also try uninstalling and reinstalling the latest Network Card Drivers from the computer/network card manufacturer’s website and check the status of the issue.



Method 2: Uninstall and Reinstall the Network Card Drivers.

Step 1: Uninstall the Network Adapter Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Network Adapter from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
  remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.



Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Network Card manufacturer’s website and search for the latest Windows 10 drivers available for the Network Card model and then install it by following the instructions
given in the website.



You may also refer to the articles given below, try the suggestions given in them and check if that helps:

Wired and wireless network problems

Fix Wi-Fi connection issues in Windows - Microsoft Support

(Applicable for windows 10 also.)

Please wait while the system check for the updates. If updates are found, click on Install updates.



Hope the information helps to fix the issue, if you have any further queries, feel free to post. We are here to assist you.



Thank you.

 

Intermittent internet connection issues

Hello Trevor,

Thank you for posting your query on Microsoft community.

There are some reasons that causes this error connection reset. Let’s try to identify the root cause and apply the appropriate solution to fix this.

I suggest you to run the network troubleshooter first, and check if the issue persists. To run the troubleshooter, follow the below steps:

1. Press ‘Windows + X’ key.
   
2. Select ‘Control panel’
   
3. In the search box, type ‘Troubleshooter’ and then click ‘Troubleshooting’
   
4. Under ‘Network and Internet’ click on ‘Network adapter’ and click on ‘Next’ button.
   

Try to update the network adapter and check if the issue persists.

1. Press ‘Windows + X’ key.
   
2. Expand the network and adapter’
   
3. Right click on the device, and select ‘Update driver software’
   
4. Restart the computer and check.
   
5. You can also check for updates from the system manufacturer site.
   

Check proxy settings by doing the below steps:

1. Go to Control panel – Internet options.
   
2. Click on ‘Connections’ tab.
   
3. Click on ‘LAN settings’
   
4. Uncheck ‘Use a Proxy server for your LAN’ check box, and click ‘Ok’
   

I also suggest you to reset IP Address by following the below steps.

1. Press Windows key, and type ‘Command prompt’
   
2. Right click on it and select ‘Run as administrator’
   
3. Type the following command without quotes, and press enter: ‘netsh winsock reset catalog’
   
4. Restart the system once and check if the issue persists.
   

Try to disable Kaspersky firewall and check if that helps

1. Open the Kaspersky Internet Security program.
   
2. Click the ‘Settings’ button.
   
3. Click the ‘Firewall component’ option under Protection Center.
   
4. Select the ‘Enable Firewall’ option to remove the check mark.
   

Hope it helps. Please reach back if the issue persists.



Thanks and regards

Naveen M

 

Internet connection dropping

I had already tried this and it did not work. I did find an updated driver for my adapter (Realtek) and so far no more problems. Thanks for the suggestion!