Windows 10: Internet Disconnects When Launching Games on Laptop. Issue with Network Adapter, Sometimes...

Hello,I'm facing an issue with internet disconnection when launching games on my laptop. After some research, I have come to the conclusion that the problem might be related to the network adapter, as it sometimes disables itself automatically. I have tried updating drivers, checking for programs that might be blocking the internet, and disabling the firewall, but the issue persists. What else can I do to resolve this problem? Can you provide any additional recommendations or possible solutions?Thank you in advance for your assistance.

:)

 

Internet Randomly Disconnects: Ethernet Network Adapter Keeps Disconnecting

My internet keeps randomly disconnecting throughout the day. Its a Dell (Windows 10Pro 22H2 - Dell Precision 5770) with Network Adapter: Realtek USB Gbe Family Controller Ethernet. I tried these steps below, no resolution yet:

One thing I noticed, everytime the internet randomly disconnects, I go to Device Manager, and notice the Realtek Network Adapter has totally disappeared from the list (with no option to reenable, even after finding it in Hidden devices).

I have to go through these two steps in this order to bring back internet.

1. Restart Computer
   
2. and then Restart Modem Router. ( I do restart modem by unplugging/plugging back in).
   

If the ethernet disconnects, Restarting the Modem won't work. Neither will Restarting Computer work. It has two be those two steps above in that specific order. I'm curious if having this resolution path, to understand why ethernet adapter disappears. If you can help target or specify why its occurring?

Already attempted this: and the problem still continues

1. Updated Dell Drivers
   
2. Windows Update
   
3. Network Adapter Troubleshooter
   
   
   
4. (a) Network Reset and (b) tried manually uninstalling/reinstalling network drivers separately
   
   
   
5. Tried manually downloading the software drivers at Realtek website Downloads - REALTEK
   
6. Replace cable just in case, but the other computer in home does not have internet randomly disconnect
   
7. Tried:
   

1. Disable these three in Device Manager: (a) Energy Efficient Internet (b) Green Ethernet (c) Wake on Magic Packet
   

I use the modem with another computer, and no issues whatsoever, until I got a new computer.

Note: this is different from previous question, since its looking at a problem/diagnosis path, rather power management settings.

 

Network issues when a game is launched.

Hi MichaelEngen,

Thank you for posting your question in the Microsoft Community.

Appreciate your efforts to work on this issue.

1. Are you aware of any changes made to the PC prior to this issue?
   
2. Have you performed a full PC virus scan recently?
   
3. Is the PC up to date with all pending updates installed on the PC?
   
4. Which game are you referring to?
   
5. What is the make and model of the PC?
   
6. When you say ‘logged out’, are you referring to the logout from the game or the PC?
   

We understand that though there is a good internet connection, you are facing issues while a game is launched.

Suggest you to troubleshoot wireless connection and check if that makes any difference. ‘Fix
network connection issues in Windows’.

Note: The steps to turn off a firewall depend on the firewall software you’re using. Check the documentation for your firewall software to learn how to turn it off. Make sure you turn it back on as soon as you can. Not having a firewall turned on makes
your PC more vulnerable.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Issues with network adapters

Hi Alfonso,

To resolve this issue, we suggest that you run the Network troubleshooter when you switch from WiFi to Ethernet connection. The Network troubleshooter can help diagnose and fix common connection problems including clearing the network cache to obtain a new
IP from the new network. Kindly follow the steps below:

• In the search box on the taskbar, type Identify and repair network problems, and then select
  Identify and repair network problems from the list of results.
• Follow the steps in the troubleshooter and see if that fixes the problem.

If the issue persists, kindly try the troubleshooting steps on the following link:

Fix network connection issues in Windows 10.

We recommend that you try the steps on the Update the network adapter driver,
Run the Network troubleshooter followed by networking commands, and Use network reset to reinstall network devices sections.

Let us know how it goes for us to assist you further.