Windows 10: internet download speed varies widely

In past 6 months my internet download speed as measured by https://www.spectrum.com/internet/speed-test.html has been around 180 mbps. I have noticed in the past week the download speed is around 25. The upload speed has remained about the same, around 11 mbps. Various support people have suggested a number of things, none have made a difference: uninstalling latest windows 10 update 1903; verifying latest adapters are installed; verifying latest bios installed; hardware diagnostics ran and passed. No new software has been installed. Been using same ISP and router. I have an Apple computer in house and it still gets faster download speed so I don;t think problem is related to wifi, ISP, etc.

:)

 

win 10 Internet speed varies by user. why!

I have Comcast internet - computer is Dual Boot win 7- on Sandisk SSD, and win 10 Build 10532 on InteL SSD, with 3 users.

• User 1 (my insider account) which has been successively upgraded to the present build,
• User 2 ( a local account which I use for comparison and test installations of software
• User 3 ( another local account which is basically all win 10 ( only a couple of 3rd party software) as installed by Microsoft
• As a reference point win 7 (same hardware except for the Sandisk SSD, is gives me 29 to 25 MB/s speed

The problem is: my internet speed on user 1 varies from 0 to (rarely) an occasional burst to 15 Mb/s)

The speed for the other 2 users is from 20 to 30 Mb/s, depending on time of day ( a Comcast issue).

This difference persists whether I use the Comcast utility for the test, or another test source.

This issue was only noticed after the upgrade from the July 29 release version to the current build, but I had never seen any reason to test the speed before that, so I have no earlier speed data.`

Questions: Since all 3 users were obviously upgraded simultaneously from the same download/build, isn't this kind of difference a bit strange? I checked the drivers, settings, and so forth. If there is some obvious difference I am overlooking , what is
it?

Should I convert one of my local accounts to a Microsoft insider account and see if that changes anything?

Anything else?

 

Slow Download Speed

Hi,

Thank you for posting your query in Microsoft forums.

• I would suggest you to test the speed using any of the speed test website or app to confirm the upload and download speed.
• I also suggest you to reset the wireless router to check if that helps.
  
• You may plug in the Ethernet cable if available and check the speed.
  

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you

 

win 10 Internet speed varies by user. why!

Thanks for the reply, but with all due respect, you must be using a different definition of "speed" than I was.

I was using the result(s) reported by the various internet speed measurement sites such as Speedtest by Ookla - The Global Broadband Speed Test, or

www.verizon.com/speedtest

(Verizon Communications "

Use the Verizon Speed Test to measure your network's upload and download speeds.")
These results translate directly to how long it takes to load a web page, download a file, display an image, and other practical considerations.

An example (worse but typical case) -

If I try to access a web page on on of my favorite sites, as a insider user, it takes so long as to be nearly useless. (like the dialup days) Running a speed test (Speedtest by Ookla - The Global Broadband Speed Test) reports download/upload speed as 0.69/0.42 MB/s, confirming the
observation.

But if I sign in (did not reboot, just switched) to another user) I see up/down speeds of 24.29/6.05 MB/s. for the same web site. This is a local user which I set up as an alternate to the original insider build. It is on the same disk and build as the
previous result.

This is not a Comcast issue, but some difference in the computer setup and/or software or ?.

To repeat my original question(s):

Since all 3 users were obviously upgraded simultaneously from the same download/build, isn't this kind of difference a bit strange? I checked the drivers, settings, and so forth. If there is some obvious difference I am overlooking , what is it?

Should I convert one of my local accounts to a Microsoft insider account and see if that changes anything?

Anything else?