Windows 10: Internet/Network drops when opening any application.

Good evening!

I have spent the last few hours trying to find a pattern to my internet disconnects and found a connection, but have no idea how to use this info to solve the problem.


My internet keeps losing connection. This only occurs on my pc and laptop windows 10 and also causes alexa to have a long delay. Phones and tv are fine.


Ive pinned it down to: my connection cuts off and restarts whenever i open ANY program/application. But the severity of how long it stays down for depends on how heavy the app is Im opening.


Tested this by having ookla speed test open while opening various programs. Open the calculator? Just a second or two drop. 60 mbps-30. Then bounces back up. Opening xbox beta app? Im going down for 5-10 seconds or more. 60 mbps to about 10, or less/a freeze. Opening a game? Full internet loss and can take minutes to get it back on.


Once the program fully opens I can use it all i want with no connection drop example, i downloaded all of microsoft flight sim at 60mbps over 4 hours, but if i opened another program with it in the background it would stop downloading as the connection would interrupt. Or i can browse as many chrome tabs as I want with no drop but god forbid I open spotify, poof, internet gone!


Im on wifi with a tp-link, drivers fully updated. We use plusnet.


We have another router that can be installed and tested tomorrow, but if its something like a network setting in the current router then itll be a waste of time setting up a whole new one only for the same issue to occur!


Any help is very much appreciated. Also i dont really understand network settings and IPs, but can follow instruction :

:)

 

Internet connection dropping

I had already tried this and it did not work. I did find an updated driver for my adapter (Realtek) and so far no more problems. Thanks for the suggestion!

 

Set Broadband Internet Connection Network Configuration

Hi,

Upon analyzing the details you have provided, kindly run the
Network and Internet Troubleshooter
and check if there's any changes. To run the
troubleshooter,
follow these steps:

• 
  On the search bar, type
  Troubleshooting.
  
• 
  Choose
  Network and Internet.
  
• 
  Run the following
  Troubleshooter:
  
  • 
    Internet Connections.
    
  • 
    Network Adapter.
    
  • 
    Incoming Connections.
    

If the issue persists, we suggest that you try to
renew
your
IP address. To do this, follow these steps:

• 
  Open
  Command Prompt
  as
  Administrator.
  
• 
  Type the following command:
  
  • 
    Ipconfig/release
    and hit
    Enter.
    
  • 
    Ipconfig/renew
    and hit
    Enter.
    
  • 
    Exit.
    

Let us know how it goes.

Regards.

 

Edge drops the internet

To resolve this issue, we suggest that you use a new InPrivate window. To open a new InPrivate window, follow the steps below:

• Open Edge.
• Click on the three dots icon on the upper-right part of the screen.
• Click New InPrivate window.

If the issue persists, we recommend that you run the Network troubleshooter. The Network troubleshooter can help diagnose and fix common connection problems. To run it, follow the steps below:

• Click Start.
• In the search bar, type Network problems, and then select
  Identify and repair network problems from the list of results.
• Follow the steps in the troubleshooter and see if that fixes the problem.

To isolate the cause of the issue, turn off any third-party security software or firewalls in your system. If possible,
try moving your PC or laptop closer to the router or access point.

Let us know how it goes for us to assist you further.