Windows 10: Internet slow on PC but not on other devices

I recently moved to a new house and we have very fast internet, it's around 200mbps. I've done a speed test on my phone and it seems to be fast on there, but when I do a speed test on my computer, it says only 5mbps. Sometimes the internet slows down all the way to 0.1mbps and sometimes it simply doesn't work at all. All of my other devices work fine and have no issues. I've looked it up but I can't find any solutions that work. Is there any way to fix this?

:)

 

Slow Internet only on PC.

Hi,

There are a lot of things that affects the speed and performance of your device. Your PC may become very slow when infected by virus and malware or when device's memory space is almost full. To isolate your concern, we'd like to ask the following questions:

• What is the make and model of your device?
• Which Windows version are you using? Type winver in the search bar and press
  Enter to find out.
• Is your device still slow even if it's disconnected from the internet?
• Have you made any recent changes on your device prior to the issue?
• What have yo done so far to to resolve the issue?

Meanwhile, we suggest that you perform the methods recommended by Prabhavathi Patil in this
thread to boost your device's performance.

Kindly update this thread with the results.

 

WIN10 internet SLOW!!!!!!!

Hello William,

We realize the inconvenience you are experiencing with slow Internet Connection. We will certainly help you.

• Have you installed all pending Windows updates?
• Have you tried connecting to some other Internet connection and check if the same issue occurs?

We suggest you to connect your system to some other network and check if the same slow Internet connection issue persists. If no then there must be issue with your Internet connection.

Further you can try performing the steps from the link below and check if it helps:

Fix network connection issues

Let us know the status of the issue. We will be happy to assist you further.

Thank you.

 

Slow internet problem

Hi Santunag,

My name is Lee and I'm sorry for the inconvenience.

I got a few suggestions that you may try:

→ Check for pending Windows Update

• It is possible that your PC is currently Updating in the background which sometimes causes Internet slowness

• Go to Settings > Update & Security > Windows Update > Check for updates

→ If that did not help, it is best to re-install the Wireless Driver to the latest

• You may visit your computer manufacturer website to download the latest Network Card driver

➤ Additional Steps to try for slow internet issue

→ Hard Shutdown (It is best to start the troubleshooting after a fresh reboot):

• Close all running programs and apps

• Press and Hold the power button for 30 seconds to shutdown the device. Note that even if the screen went off already, keep on holding the power button until the 30 second mark.

• Turn on the device again.

→ Check possible problematic driver;

• Press Windows + X, select Device Manager

• Expand "Network Adapters"

• Check if the Network adapter driver has any problem (Yellow bang, Red mark, disabled symbol)

→ Run the troubleshooter:

• This is while the device is connected to WiFi network and disconnect the Hotspot

• Go to Settings > Update & Security > Troubleshoot > Internet Connection > Run the Troubleshooter

→ Restart the Network Adapter driver

> This step is still done in Device Manager > Network Adapters

• Right click the WiFi driver from the list and choose disable devices

• After it has been disabled, do the same step and enable it

→ Run the following commands in Command Prompt

• Open command Prompt with Administrative access (Search in Cortana and right click the Command Prompt App and select Run as Administrator)

• Type the following command (one at a time):

ipconfig /flushdns

ipconfig/release

ipconfig/renew

→ If the same problem persist, try resetting network:

• Settings > Network & Internet > Status > Scroll down and select Network Reset

→ Reset your Router

• Check your Router manual on how to do this

If my suggestion did not solve the issue, please reply back so we can try other step.

Kind Regards,

< / L e e >