Windows 10: Internet stopped working after windows update

Discus and support Internet stopped working after windows update in Windows 10 Software and Apps to solve the problem; Hi everyone, I installed a Windows update last night and my internet has stopped working ever since. The WiFi network shows as 'connected' and it works... Discussion in 'Windows 10 Software and Apps' started by Gamilla, Dec 8, 2023.

  1. Gamilla Win User

    Internet stopped working after windows update


    Hi everyone, I installed a Windows update last night and my internet has stopped working ever since. The WiFi network shows as 'connected' and it works fine on my phone but nothing on my computer I tried different browsers. I tried uninstalling the update and pausing Windows Update to stop it from reinstalling it but it still won't work. No internet either when I use my phone as hotspot. The update I installed is: Windows 11 version 23H2 for systems x64 KB5032288. I would appreciate any support, thanks.

    :)
     
    Gamilla, Dec 8, 2023
    #1

  2. Internet Explorer has stopped working

    Hi,

    Thank you for posting in Microsoft Community and being a part of Windows 10.

    I understand the inconvenience you are facing in accessing Internet Explorer on your device as it crashes.

    Do let us know:

    • If you have made any changes to the operating system that might have resulted in causing this issue?
    • If you were able to see any error code/ error message when Internet Explorer crashes?

    Try the below troubleshooting steps and check if it helps.

    Step 1: I suggest you to run the Internet Explorer Performance troubleshooter.

    • Press Windows key, type troubleshooting
      and select it.
    • Click on View all in the left pane.
    • Click onInternet Explorer Performance and follow the onscreen instructions.

    Step 2: I suggest you to perform some of the troubleshooting steps from the link below link, Turn off add-ons, Reset Internet Explorer Settings, Open the page in Compatibility View etc. and check if it helps:

    What to do when Internet Explorer isn't working

    Disclaimer: The Reset Internet Explorer Settings
    feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you
    use the Reset Internet Explorer Settings feature. Also re-enable the add-ons..

    Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.
     
    Deepika Gowda, Dec 8, 2023
    #2
  3. denmarfl Win User
    Internet Explorer 11; Windows 10....Stopped Working

    IE11; Windows 10. For the past 2 weeks when I open IE11 I get Internet Explorer has Stopped working POPUP message rendering IE 11 unusable.

    I have followed suggested Fixes by "Resetting" IE11; Use Software Rendering...is NOT checked. I have tried to use "System Restore" and go back to a Restore Point prior to 2 weeks but, I get unable to restore to xx/xx/xxxx because the process cannot file iexplorer.exe.

    I have tried several Restore Points...get this same result.

    I cannot fine the Internet 11 Install Update to delete it as it is not in the list History\Installed Updates.

    Surely there must be away to fix IE 11...I have run out of things to do...suggestions with steps will be appreciated.
     
    denmarfl, Dec 8, 2023
    #3
  4. AsRock Win User

    Internet stopped working after windows update

    Windows Updates failed to instal

    I'm not sure how differant XP media center Edition is but you could clear the history \ cache if these folders are there.

    Step 1 Register DLL files.

    =================

    By trying this step, we can check if the update engines are working properly.



    1. Close all instances of Internet Explorer.

    2. Click Start and Run, type "Regsvr32 atl.dll" (without quotes) in the Open box and click OK.



    Note: There is a space between regsvr32 and atl.dll



    3. Similarly, one by one, register the files listed below:



    Regsvr32 msxml3.dll

    Regsvr32 wuapi.dll

    Regsvr32 wuaueng.dll

    Regsvr32 wuaueng1.dll

    Regsvr32 wups2.dll

    Regsvr32 wucltui.dll

    Regsvr32 wups.dll

    Regsvr32 wuweb.dll

    Regsvr32 qmgr.dll

    Regsvr32 qmgrprxy.dll

    Regsvr32 jscript.dll



    Note: If you encounter errors while registering any of these files then skip that file and continue with the next one.



    If the issue persists, let's move on to the steps below to verify Windows Update services and temporary folders.



    Step 2 Verify the relevant Windows Update services.

    =========================================

    1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and click OK.

    2. Double click the service "Automatic Updates".

    3. Click on the Log On tab, please ensure the option "Local System account" is selected and the option "Allow service to interact with desktop" is unchecked.

    4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.

    5. Click on the tab "General "; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the button "Stop" under "Service Status" to stop the service.

    6. Then please click the button "Start" under "Service Status" to start the service.

    7. Please repeat the above steps with the other services:



    Background Intelligent Transfer Service

    Event Log

    Remote Procedure Call (RPC)



    Note: Event log service is enabled on all of the hardware profiles; this service does not have an option to enable or disable on certain hardware profile.



    If it still does not help, let's proceed to step 3.



    Step 3 Reload the Update temporary folders.

    ===================================

    One possible cause is that the temporary folder for Windows Update is containing corrupted files. Let's erase all the files there to get the system clean.



    1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net stop WuAuServ



    2. Click Start, Run, type: %windir% and press Enter.

    3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

    4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened window.



    Net start WuAuServ



    Please test the Windows Update website and let me know the result. If the issue persists, to clarify the issue and provide more accurate troubleshooting steps, please assist me in collecting the following information.
     
    AsRock, Dec 8, 2023
    #4
Thema:

Internet stopped working after windows update

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