Windows 10: Internet/ WiFi option not showing

My internet connection option/ wifi option and Bluetooth option is not showing. I tried to restart my pc multiple times, also shut it down and on it multiple times but it's still not resolved yet. Troubleshoot option is also not working because of no internet connection.

:)

 

Dongle is working properly but showing no internet

Hi Monica,

Just to clarify, are you using a WiFi dongle to connect to the internet instead of the built in WiFi adapter of your device? Or are you using a desktop PC and is the WiFi dongle to connect to the internet? For now, what we can suggest is to follow all of
the recommended troubleshooting steps on this article to resolve the issue. Be sure to click
Show all to see all of the instructions. Please follow all of the recommended so we could troubleshoot further.

If the issue would still persist after doing all of the steps, please answer these questions:

• What is the make and model of your device?
• Were there any updates/changes to your device prior to the issue happening?

We'll be waiting for your updates.

 

Xfinity Wifi showing up in my routers available internet connections ?

I recently found that "xfinity wifi" is showing up in my available internet access list as an openly available option.
I have comcast xfinity hi speed internet as my internet provider but have never had it show up on the routers available connections list before. The home network I set up years ago has a different name.

I am puzzled why this free open network has suddenly appeared in the list. As it requires no password I think there is a possibility its use might present a security risk
Is this a new Xfinity feature??

 

Internet Connection

• 
  Community
  
  I was not able to work on this issue yesterday ( busy for a 90 year old). This evening I was able to take the steps that were suggested in your email.
  
  When I use “Device Manager” I click “ Network Adapters” I see “ Wifi” but not Eternet in this list. On the “Settings” I click “Wifi” which shows the “On' button.
  

I click” Show available networks”. I wanted to capture the page that is shown, but it will not show. The top line is Network ( connected) but course I have the Ethernet cable connected. Also showing Is Five “ Broadband connections” At the bottom is
“ Network and Internet settings” I hope for your continued help.