Windows 10: iPhone photos and videos saved on hardrive not opening

Hello,I've saved my iPhone photos and videos on an external hard drive but am having trouble opening a large number of files on my computer. Unfortunately my iPhone has been reset so these photos are no long available anywhere but the hard drive. The message I am getting is 'It appears that we don't support this file format.' The pictures are saved as jpeg and the videos are .MOV. Some things I have tried:updating computerejecting hard drivechanging application to open the fileput my hard drive into a different windows computer same issueIf there is anything else I can try?Thanks

:)

 

Error Importing iPhone Photos & Videos from iPhone 11

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties as you are unable to import pictures from your iPhone to the PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver in Windows search/Run command)
• What is the app/program are you using to import the photos?
• Did you try different USB cable to connect the iPhone?
• Does it happens on all the USB port on the PC?
• Were you able to import photos before using Photos app on the PC?

Meanwhile, we would suggest you to perform these steps if you are using Photos app to import the pictures and videos.



Step 1: Reinstall the driver.

1. Connect your iPhone to the PC
   
2. Press Windows + X key and selectDevice Manager
   from the context menu.
   
3. Spot and expand the “iPhone Device
   ”.
   
4. Right click on the driver and select “Uninstall”
   
5. Check the box beside “Delete the driver software for this device”
   
6. Click Ok.
   
7. Click on the Action tab of
   Device manager, select “Scan for Hardware changes” option.
   
8. This will cause the device driver to be reinstalled. Once the driver is installed, restart the PC and check.
   

Step 2: Reset Photos App

1. Press Windows + I key to open Windows Settings.
2. Click on Apps and select Apps & feature from the left pane.
3. Scroll and look for the Photos app.
4. Select the app and click on Advanced option.
5. Click on Reset and once you see a tick mark, then relaunch and check.

Step 3:
Uninstall app using Power shell command

1. Press Windows + X key and select Windows PowerShell (Admin).
2. Copy and paste this command, then press enter: Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
3. Close the PowerShell command and restart the PC.
4. Reinstall the Photos app from
   Microsoft Store and check.

Step 4: New User account

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.



You may also refer these articles for additional help:

Fix problems with apps from Microsoft Store

Transfer photos and videos from your iPhone, iPad, or iPod touch

Import photos and videos from phone to PC



Regards,



Aditya Roy

Microsoft Community – Moderator

 

how to transfer photos from iphone to pc?

I suggest you use the search string "Iphone photo transfer" but I found this:

How to Transfer Photo from iPod to Computer?

 

Where from does MS ‘Photos’ takes pictures and videos taken by iPhone ?

Hi,

• 
  On my Desktop PC Windows 10 OS is installed.
  
  
  
• 
  My cellular phone is Apple iPhone 6s.
  
• 
  I photographed on it thousands of pictures and videos.
  
• 
  By mistake, after purchasing the iPhone, I didn’t change the default settings:
  
  ‘Settings’ > ‘Photos and Camera’ > ~ Improve the performance of storage in the iPhone
  
• 
  To be:
  
  ‘Settings’ > ‘Photos and Camera’ > ~ Upload and keep the original files
  
• 
  The result is:
  
  • 
    Pictures and Videos are kept in the original size / volume on Apple’s iCloud.
    
  • 
    Pictures and Videos are compressed
    by the iPhone OS – on the phone itself (iOS 10.2.1).
    
  • 
    That is for the purpose of saving memory usage.
    
    
    
• 
  Now I would like to backup all taken by the iPhone on to my MS PC
  
  = in the original, full size !
  
  
  
• 
  On my MS PC I see the ‘Photos’ application that is included in Windows 10.
  
• 
  I don’t know that application and I never used it.
  
• 
  Lately I noticed that in the Photos tile, located in the Start-Up menu, Photos located in the PC hard drive and also others, taken by the iPhone, appear automatically !!!
  
• 
  Opening the ‘Photos’ application >>> a mix of the above is seen.
  
• 
  I don’t remember that I changed any relevant settings while installing Windows 10 OS.
  
• 
  Also: I didn’t ever Installed or Connect my PC to MS OneDrive.
  
  
  
• 
  >>> How can I know from where the pictures are taken into ‘Photos’ ??? !!!
  

• • 
    Directly from the iPhone = Compressed, or
    
  • 
    From the Apple iCloud = with the original’ full size
    
    
    
• 
  >>> Where and how can I set definitions / settings about the sources that ‘Photos’ will use to get pictures and videos ?
  
  
  
• 
  >>> Is the idea to back up iPhone stuff to MS PC hard drive using ‘MS Photos’ a good one – or you suggest a better way ?
  

Many Thanks,



Adar.



Friday, 9 June 2017, 16:45



File: Learning-MS-Photos-02.docx