Windows 10: irql_not_less_or_equal BSOD

Hello everyone, I am getting a BSOD while playing a newly released game named Genshin Impact. My system is otherwise stable when I am not playing the game. After researching a bit I was able to get the dmp file results which I will post below.


Specs:


CPU: AMD 5557m 2.10 to 3.1 Ghz

GPU: Radeon HD 8550G

RAM: 6 GB

OS version: Windows 10 Single language



Thank you for your help, I'm not really sure how to address the issue. Dmp text below






IRQL_NOT_LESS_OR_EQUAL a

An attempt was made to access a pageable or completely invalid address at an

interrupt request level IRQL that is too high. This is usually

caused by drivers using improper addresses.

If a kernel debugger is available get the stack backtrace.

Arguments:

Arg1: 0000000000000000, memory referenced

Arg2: 0000000000000002, IRQL

Arg3: 0000000000000000, bitfield :

bit 0 : value 0 = read operation, 1 = write operation

bit 3 : value 0 = not an execute operation, 1 = execute operation only on chips which support this level of status

Arg4: fffff801370c4b13, address which referenced memory



Debugging Details:

------------------





KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 5



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on LEE-SAN



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 7



Key : Analysis.Memory.CommitPeak.Mb

Value: 69



Key : Analysis.System

Value: CreateObject





BUGCHECK_CODE: a



BUGCHECK_P1: 0



BUGCHECK_P2: 2



BUGCHECK_P3: 0



BUGCHECK_P4: fffff801370c4b13



READ_ADDRESS: 0000000000000000



BLACKBOXBSD: 1 !blackboxbsd





BLACKBOXNTFS: 1 !blackboxntfs





BLACKBOXPNP: 1 !blackboxpnp





BLACKBOXWINLOGON: 1



PROCESS_NAME: GenshinImpact.exe



IRP_ADDRESS: ffffc58877169988



TRAP_FRAME: ffffe5899dd3ee20 -- .trap 0xffffe5899dd3ee20

NOTE: The trap frame does not contain all registers.

Some register values may be zeroed or incorrect.

rax=0000000000000000 rbx=0000000000000000 rcx=ffffe5899dd3e6f8

rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000

rip=fffff801370c4b13 rsp=ffffe5899dd3efb0 rbp=ffff8901e8140180

r8=0000000000000000 r9=0000000000000004 r10=00000000ffffffff

r11=000000000000000c r12=0000000000000000 r13=0000000000000000

r14=0000000000000000 r15=0000000000000000

iopl=0 nv up ei pl nz na po cy

nt!KeSetEvent+0x173:

fffff801`370c4b13 4d8b6d00 mov r13,qword ptr [r13] ds:00000000`00000000=????????????????

Resetting default scope



STACK_TEXT:

ffffe589`9dd3ecd8 fffff801`37207169 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx

ffffe589`9dd3ece0 fffff801`37203469 : ffff0f72`a8b7c832 00000000`00000008 ffffe589`9dd3eeb8 00000000`00000000 : nt!KiBugCheckDispatch+0x69

ffffe589`9dd3ee20 fffff801`370c4b13 : ffffe589`9dd3e6f8 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x469

ffffe589`9dd3efb0 fffff801`370c44c9 : 00000000`00000001 ffffe589`9dd3f180 ffffe589`9dd3f070 00000000`00000000 : nt!KeSetEvent+0x173

ffffe589`9dd3f040 fffff801`370e22f0 : ffffc588`77169a00 00000000`00100000 00000000`00000000 ffffd58c`bde40220 : nt!IopCompleteRequest+0x599

ffffe589`9dd3f100 fffff801`37019fbb : ffffd58c`b5c59080 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1b0

ffffe589`9dd3f1b0 fffff801`370f8582 : ffffd58c`b5c59080 ffffd58c`b5c59080 ffffd58c`b5c59080 fffff801`37a4eb18 : nt!KiCheckForKernelApcDelivery+0x2b

ffffe589`9dd3f1e0 fffff801`375ff9cf : 00000000`00000001 00000000`00000003 00000000`00000000 00000000`00000002 : nt!MiUnlockAndDereferenceVad+0x2a2

ffffe589`9dd3f250 fffff801`42f9392e : ffffd58c`b52d5890 ffffe589`00000005 00000000`00000000 00000000`00000000 : nt!MmRotatePhysicalView+0x19841f

ffffe589`9dd3f4f0 fffff801`42f7aeeb : 00000000`00100000 ffffd58c`b5c5a000 ffffc588`7990f3b0 ffffc588`00000002 : dxgmms1!VIDMM_PROCESS_HEAP::Rotate+0x2e2

ffffe589`9dd3f5c0 fffff801`42f8ec3f : ffffd58c`b52d4650 fffff801`42f7e01e ffffd58c`b52d4650 fffff801`00000002 : dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+0xd4b

ffffe589`9dd3f790 fffff801`42f829fe : ffffc588`77169aa0 ffffd58c`b5c5a000 ffffe589`00000000 ffffd58c`00000000 : dxgmms1!VIDMM_GLOBAL::EvictAllReclaimedAllocation+0x14f

ffffe589`9dd3f810 fffff801`42f80936 : ffffd58c`b5c03000 ffffc588`751d2910 00000000`00000000 ffffd58c`ba4a1110 : dxgmms1!VIDMM_GLOBAL:repareDmaBuffer+0x168e

ffffe589`9dd3f940 fffff801`42f80060 : ffffd58c`be16e660 ffffd58c`be47a010 ffffd58c`b5c03000 ffffd58c`ba3ec010 : dxgmms1!VidSchiSubmitRenderCommand+0x1f6

ffffe589`9dd3fb90 fffff801`42fa68bf : 00000000`00000080 ffffd58c`b5c03000 ffffd58c`b0688180 fffff801`3ce61000 : dxgmms1!VidSchiRun_PriorityTable+0xf0

ffffe589`9dd3fbd0 fffff801`370a29a5 : ffffd58c`b5c59080 fffff801`42fa6820 ffffd58c`b5c03000 00078224`acbb3dfe : dxgmms1!VidSchiWorkerThread+0x9f

ffffe589`9dd3fc10 fffff801`371fc868 : fffff801`343c6180 ffffd58c`b5c59080 fffff801`370a2950 006e006f`00430020 : nt!PspSystemThreadStartup+0x55

ffffe589`9dd3fc60 00000000`00000000 : ffffe589`9dd40000 ffffe589`9dd3a000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28





SYMBOL_NAME: dxgmms1!VIDMM_PROCESS_HEAP::Rotate+2e2



MODULE_NAME: dxgmms1



IMAGE_NAME: dxgmms1.sys



IMAGE_VERSION: 10.0.19041.630



STACK_COMMAND: .thread ; .cxr ; kb



BUCKET_ID_FUNC_OFFSET: 2e2



FAILURE_BUCKET_ID: AV_dxgmms1!VIDMM_PROCESS_HEAP::Rotate



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {6b7dbc55-5429-f8dc-e230-6e75d2de87f1}



Followup: MachineOwner

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:)