Windows 10: Is Kaspersky Blocking Remote Desktop Conncection?

I recently added a couple of refurbished computers running Windows 1909 to my existing home network. One of them is a laptop that I use in bed (where I spend most of my time these days due to worsening chronic illness), and the other is a PC in the kitchen.

I set up Windows Remote Desktop, so that when I'm in the kitchen I can access the laptop, and vice versa. This setup worked fine, until today when I tried to connect from the laptop to the PC and only could see a black screen:



But I am still able to connect via Windows Remote Desktop from the PC to the laptop.

I tried to think what I had changed recently that might be interfering with the remote desktop connection, and the first thing that came to mind was the antivirus program. On January 1 Comcast stopped providing Norton Security Suite as part of it's discounted Internet service for low-income seniors. So I installed the free version of Kaspersky Security Cloud. Could that be the culprit? If so, I'd be grateful for some guidance on how to get the remote desktop connection working again.

Will in Seattle
a.k.a. "Clueless"

:)

 

Remote desktop rebooting

Hi,

We may need more information about the issue on the remote desktop that keeps rebooting, kindly respond to the following questions:

• How do you access the remote desktop?
• Is the process of the connection through a wireless connection?

We suggest that you check your firewall or antivirus settings if it is blocking the connection between the two devices.

We look forward to your response.

Regards.

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Remote Desktop

Okay guys need some help here before going crazy...
I am trying to setup a remote desktop connection and see exactly what the logged on user is looking at with out going through Windows Remote Desktop.

Since its local network I don't have any password or want to setup a password.

Any suggestions are appreciated