Windows 10: Is my computer still taken over by the virus even though I've reset all my credentials?

Hello. I am on my desktop that was previously hacked and taken over by an internet malware virus who demanded me paying him money in return for him to delete the virus. I reset all my passwords and reset my PC. I'd like to ask if that malware or an element of it is still in my PC? Also, when I reset my PC, I tried to enable Real Time Protection, but it gave me the error "Your IT Administrator has Limited Access". I am wondering if that's the hacker's doing, even after I revamped everything on this same PC. Or it requires a simple fix? Please help, Thank you.

:)

 

Windows Network Credentials

Hi Keith,

We suggest that you disable Credential Manager before mapping your Drives. Please follow these steps to disable Credential Manager:

• In the search box type “Services”
• Right click on “Services” and select “Run as Administrator”
• In the Services Window, look for Credential Manager Service and click “Stop”.
• Restart the computer and go back the Credential Manager Service and set it to “Automatic”.
• Restart the computer again.

Please keep us updated if you were able to map your drives.

 

Error: "Click here to enter your most recent credential. Your Microsoft account needs you to sign in again" on Windows 10

Hi Irish,

Do not worry we will help you with this issue.

I suggest you to follow the below steps and check if it helps.

Step 1: I suggest you disable the third-party anti-virus software.

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If
you have to temporarily disable it to install other software, you should re-enable it as soon as you are done. If you are connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

If the issue persists, I suggest you to uninstall the third-party anti-virus software.

Step 2: Change the settings in Windows Credentials.

• Press Windows + X, click on Control Panel.
• Click on the Credential Manager icon.
• Select Windows Credentials at the top right in Credential Manager.
• Under the Generic Credentials section, look for the listed
  MicrosoftAccount:user= (Email address) credential for your Microsoft account.
• Expand open the MicrosoftAccount:user=(Email address)
  credential for your Microsoft account, and click/tap on Remove.
• Click on Yes to confirm.
• Sign out from the current user account, sign in and check with the status of this issue.

Hope it helps. Get back to us with an updated status of verifying the user account credentials for further assistance.

Thank you.

 

computer virus

i think me computer has a virus when i start it up there are no short cuts or task bar( thing with the start button) any suggestions on how to fix it? thanxs


L: email-martinjurewicz@hotmail.com