Windows 10: Is my printer using SMB1?

I got a new printer. HP 6055e. I got it all setup with difficulty, which is annoying because they are supposedly trying to make it easier to setup and tried out printing, copying, photo printing, and scanning.Then I downloaded the online documentation which I always do. There, I noticed a document having a list of HP printers and what SMB version they use. Stupidly and apparently, typically, this new printer was not listed. I contacted support and they pointed me to the document that doesn't include the printer. But they SAID it was using SMB1! This is a printer that was just intr

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Printer

Hi Rodrigo,

I am sorry to know that you are having issues with Printer.

What and all steps have you tried so far?

Restart the computer and check.

Also, check for Windows updates.

I suggest you to run the Printer Troubleshooter and check if it helps.

• 
  In Search window type Troubleshooting and click on it to open it.
  
• 
  Click on Hardware and Sound.
  
• 
  Then click on Printer to run the troubleshooter. Follow onscreen steps.
  

 

Printer

Hi Brenda,

Thank you for using Windows 10.

I suggest you to use these steps and check:

• Press Windows/Start key.
• Type Devices and Printers and then tap or click Devices and Printers.
• Press and hold or right-click the printer you want to use, and then tap or click
  Set as default printer.

Let us know if you need more information and we'll be glad to assist.

 

connecting laptop to Office jet G55 printer

Hi Luisa,

To help you with your concern regarding the printer, let me suggest you to contact the manufacturer for the steps on how to connect your printer to your computer. Please follow the steps on how to contact the manufacturer:

• The name of the OEM + “contact information”
• The name of the OEM + “PC support”

Regards.