Windows 10: Is my Wi Fi Device or Computer causing problems?

Discus and support Is my Wi Fi Device or Computer causing problems? in Browsers and Email to solve the problem; I am having a lot of problems trying to open Web pages on my Laptop. I use a Wi Fi device (Optus Huawei E586 077f) and my wife also uses the same... Discussion in 'Browsers and Email' started by easily confused, May 14, 2016.

  1. Is my Wi Fi Device or Computer causing problems?


    I am having a lot of problems trying to open Web pages on my Laptop. I use a Wi Fi device (Optus Huawei E586 077f) and my wife also uses the same device with her laptop. She does not have any concerns about reading her Email. However I am unable to access the same mail which is mail.live.com. It is a very slow process and drops out before I can read anything. I have the same sort of trouble trying to access Google.
    However I can access Bing which came with W10 and I can access other Web pages but not the two I mentioned.
    Also when I try to access my Banking I can get the opening page alright but can't get the log in page. I'm assuming that means the signal is too weak but why doesn't it affect my wife and her laptop? Incidentally I did a speed test recently and came up with a Ping of 40ms, a download of .73 Mbps and an upload of .23 if that's any help?
    I have been using the same Wi Fi device for several years now and this is the first time this has happened. I am used to getting a few hiccups and don't expect a lot from my device. However things have become a lot worse and I would really appreciate some help please.

    :)
     
    easily confused, May 14, 2016
    #1
  2. Al T46 Win User

    Upgrading ASUS CM6870 to Windows 10 Creators Edition 1703 (RT3090 PCIe wireless card)

    I had another brand of Wi-Fi card causing the update to fail

    Had my windows 1709 upgrade failing at 45% (also failing at 75% and 81% if upgrading via ISO disc) and I eventually found through forum posts it was caused by the Wi-Fi card plugged into my PC. I unplugged the Wi-Fi card (when PC was powered down) and it
    upgraded ok on the next upgrade attempt

    My Wi-Fi card on my Zoostorm PC showed Ralink in device manager ((Addon is also shown on the card itself & the model number is NWP200Ev4). Other threads mention Amtel Wi-Fi cards (may be fitted to some Gateway PC's)causing the same problem.
     
    Al T46, May 14, 2016
    #2
  3. microsoft wifi direct virtual adapter

    Hi Gene,

    There are different factors that can contribute as to why your computer's built-in wireless connection does not have the Wi-Fi Direct option. This could be caused by the compatibility of the hardware with the Wi-Fi Direct feature or there are device drivers
    that need to be updated. Wi-Fi Direct provides a way so that a Wi-Fi device-to-device connection can be made without the need for a wireless access point (wireless AP) to set up the connection. For us to resolve your concern, you can review the information
    about Wi-Fi Direct on this
    link
    . The article we provided also contains a link to hardware that supports Wi-Fi Direct.

    Feel free to reach out to use for further concerns.
     
    Jordan Dom, May 14, 2016
    #3
  4. dalchina New Member

    Is my Wi Fi Device or Computer causing problems?

    Hello, you can check the strength of the signal with a program such as this:

    Is my Wi Fi Device or Computer causing problems? [​IMG]

    and thus compare the two PCs.

    Also compare your PC when using ethernet and Wifi to eliminate anything other than WiFi issues.
     
    dalchina, May 14, 2016
    #4
  5. Thanks for your advice dalchina. I know that I have a weak signal. Just can't understand why sometimes I can access what little there is and sometimes I can't. It's like I do something to get it back, when it goes, but I can't work what it is I do.
     
    easily confused, May 15, 2016
    #5
  6. CountMike New Member
    The signal indicator is very coarse, there's many shades between the signal strength marks. It's possible that it's just a bit under enough signal strength to connect properly.
     
    CountMike, May 15, 2016
    #6
  7. I really can't understand these things. I've just had a long chat session with Optus my provider and after that I can connect with my mail and Google without Optus having done anything?? These are two of the sites I've been having a lot of difficulty with. Maybe the problem is internal, my computer. Optus suggested contacting the manufacturer.
     
    easily confused, May 16, 2016
    #7
  8. Is my Wi Fi Device or Computer causing problems?

    gijoetech1, May 16, 2016
    #8
  9. Can't get back to you right now gijoetech but would like to. Will be touch as soon as I can, hope that's ok.
     
    easily confused, May 16, 2016
    #9
  10. Hi again gijoetech 1 I'm happy to give you the specs but first you need some more back ground as to what's going on and maybe what I want or don't want would be more appropriate. I've been having the problem for more than a few weeks and have been on line this morning chatting with my provider. They said that everything is ok at their end which is helpful I suppose. They said I'd be better off using Firefox instead of Internet Explorer which is my default browser at the moment. It doesn't matter anyway because Internet Explorer opens live.com (Hotmail) regardless. They also suggested I contact the laptop manufacturer.
    I am a small time user. I live in a fairly remote area and I don't have what you call a strong signal but it's generally adequate for my needs. I'm saying this because I don't want you to suggest using Chrome or some such thing. I've tried it didn't like it and it didn't make things any easier.
    I am at this very moment unable to access my mail or google. When I say unable I mean that if I wait long enough I can get the log in to Microsoft page but I usually get the "can't access page" before I can check any messages. Also when I try to access my banking I get the web page but can't get the log in page which suggests it might be a security issue? Right now my WiFi device is showing 3 bars out of 5 which is classed as weak but again usually adequate for me to use.
    One of the pages I can access is my providers page (Optus), which you already figured, and when I was chatting with then this morning I was suddenly able to access my mail and google. It's not the first time it's happened and I don't know how it happens. When I close the lid, laptop goes into sleep mode, and open it again I've lost accessibility again and again it's happened before when I've managed to gain access.
    Anyway gijoetech I if you're still with me I'll try to supply the specs etc you requested. I have a HP 15 Notebook with a Windows 10 64 bit operating system and 4 Gb of memory if that's enough? I use an Optus Huawei E586 077f WiFi device to connect to the computer which my wife shares with me on her laptop as well. Bit archaic I know but I've been using it for several years now and it's served me well ... up until now. I am located down under in a town called Tambellup, postcode (zip) 6230 in Western Australia. I'm on a pension and a lot of it comes down to money and because I'm an "Oldie" you might say my needs aren't great in the Cyber world.
    By the way my name is Maurice and yes I am . Hope I haven't done the same to you.
     
    easily confused, May 16, 2016
    #10
  11. CountMike New Member
    What is the maximum internet speed of your plan from internet provider ? It should be in your contract.
     
    CountMike, May 16, 2016
    #11
  12. dalchina New Member
    You could run a ping test continually on the site you are having problems with for a period and check if there is variability in the response, or failures.

    E.g.
    ping -t talktalk.co.uk

    (CTRL C to interrupt it)

    Or a defined number (here 3 times)
    ping -n 3 talktalk.co.uk
     
    dalchina, May 16, 2016
    #12
  13. Is my Wi Fi Device or Computer causing problems?

    Latest speed test reveals Ping 40ms, Download 1.25 Mbps and Upload .34. My computer is running normally at the moment for however long that will last. The speed is adequate for my requirements..
     
    easily confused, May 17, 2016
    #13
  14. I am back to the same problem. I have contacted my provider regarding my signal and today my WiFi device is telling me that my signal is strong. However I'm not able to open Google, my mail or Banking. When I try to log into my mail I get the log in page eventually but then after quite a wait I get "this page cannot be displayed page". The same happens when I try to open google search. Again after quite a wait I get the same cannot be displayed page. When I try to open my banking I can get the opening page alright but the log in page won't come up. I don't understand why I can get this page for instance but can't get the other pages/ sites.
    It appears that the problem is not the signal strength, which I've come to suspect, but something internally which is blocking access to these web pages? What's more confusing is that access to these pages seems to come and go. Sometimes I can and sometimes I can't???
     
    easily confused, May 20, 2016
    #14
  15. Hi again Gijoetech. Can't understand why I haven't heard you. What you said sounded promising. I gave you the info you requested, if you do a bit of sifting, but haven't seen any response. Have I made a mistake in my reply? I'm still pretty new at this.
     
    easily confused, Apr 5, 2018
    #15
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Is my Wi Fi Device or Computer causing problems?

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