Windows 10: is remote access really reliable?

My speakers weren’t working on my dell laptop, so I went to the help page through windows, and allowed a Microsoft employee help me through remote access, the employee’s name is Mahendra. I can now no longer connect to wifi, open Microsoft security or any of my documents. I don’t understand what has been done to my computer but I can’t access much of anything on it.

:)

 

Remote Access

1. Follow these steps to disallow remote access to your PC completely:
2. 1. Type “remote settings” into the Cortana search box. Select “Allow remote access to your computer”. This may seem counter-intuitive, but this opens the Control panel
   dialog for Remote System Properties.
3. 2. Check “Don't Allow Remote Connections” to this Computer. You've now disabled remote access to your computer.

Try these two steps and tell us if your issue gets solved. If it does not then your PC may be infected. Use a Good antivirus to remove the infection from your device completely.

 

Remote Access

I've tried TeamViewer but because I'm on a network they see this as being a business and their program cost around $700. I am really upset and will be contacting Windows Support again....as they are the ones that told me I needed PRO in order to gain
remote access to my other computer. What I really need is just some steps on how to use PRO and the step-by-step actions required for me to gain remote access.

 

No Access to Remote Desktop

Does Windows 10 REALLY NOT support Remote Desktop? Only a couple days ago I could have accessed my Remote Desktop; now I can't. Microsoft is saying that Windows
10 does not support Remote Desktop and is suggesting an upgrade that costs over $300.00. REALLY?