Windows 10: Is the Automated Customer Service Rep ACSR, Account Recovery Form THE SAME FORM as the...

1. Will filling out the Account Reinstatement Form brick my computer during the waiting period? Or after? I can currently sign into my computer with my Microsoft account and the same password but nowhere else.That account is an administrator account and currently I have added no other accounts to this machine. I couldn't find any help articles or answers addressing this question. I want to know if I'm going to be directed into the same loop.

:)

 

No response to Account Recovery Form

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

Just a gentle reminder that we are only Microsoft users like you here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

I just want to confirm when did you last successfully sign in to your Microsoft account? If you have not logged into your account for more than two years and it has been closed due to inactivity, you will not be able to use the Account Recovery Form to recover your account. Reference: https://support.microsoft.com/office/7c0a9fa7-0...

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: https://support.microsoft.com/office/eff4f067-5...

Important: The account recovery form can only be used if two-step verification isn't turned on. If the feature is enabled, the only way to recover the account is to regain access to your two-step verification phone number.

If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: Recover your account

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a...

Important: If you haven't received any response from the Recovery Forms, please check your junk and spam folders just in case you received it there. Also, try to re-submit your request again after 24 hours.

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-d...

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

 

Account Recovery Form

Dear Micah,

Thank you so much for your reply!

First and most importantly, just so there is no misunderstanding, this is a public user-to-user support forum. We're users just like you, helping other users. We do not work for Microsoft and have no access to any user accounts, so there is nothing we can do or check from within the forum. In short, no one in the forum would be able to initiate the process you are asking about.

Regarding 2FA, I suggested it because your phone number is still connected to your hacked account. As soon as you get back your account using your phone number, you can make it more secure by setting up two-factor authentication (2FA) to avoid getting hacked again in the future. However, since you mentioned that you are receiving the verification code to your phone number but Microsoft doesn't allow you to use it for some reason, can you let me know what issue or error message you are facing?

How to use two-step verification with your Microsoft account:

https://support.microsoft.com/en-us/account-bil...

Try using the recovery link below. If you are able to recover your account since your phone number is still connected, that would be great.

Link: Recover your account

If not, you need to keep filling out the Microsoft recovery form twice a day, providing all the information you have. Microsoft or any other platform can't recover the account unless the user provides full information to prove ownership due to user security. This recovery process is fully automated, and I hope the hacker didn't change your phone number and other details of your account. In this case, a Microsoft agent might not be able to help you directly.

If you want to reach out to a Microsoft support agent, please check the links below:

Microsoft support live chat: Contact Us - Microsoft Support

Global Customer Service phone numbers: https://support.microsoft.com/en-us/topic/globa...

Warm Regards,

Arif

 

No response to Account Recovery Form

The link for the recovery form in this is incorrect according to Microsoft support. You need to use Recover your account this was supplied by Microsoft support yesterday