Windows 10: is the site down? i need to see why my payment was processed and my account will not load...

i need to know if my new payment info was accepted as my payment has not processed!! why dont you people have a customer service # to get help??? AND my subscription info will not load!!!

:)

 

Trouble processing payment

Hi Johannsson,

Payment issues occur if there is an issue with your account or your payment cards need an update. To resolve your concern, we recommend to check and follow the steps in this article:

Manage your payment options online.

If the issue still persists, we suggest contacting
Xbox Contact Support. They can help you to update your account.

Also, refer to this
link on how to Troubleshoot problems with payment options.

We look forward to your response.

 

Trouble processing payment

Hi Collin,

Issues processing payment when purchasing online may occur if your payment instrument needs an update or there is an issue with your account. It can also occur if your account region is different from the region of the item that you are trying to purchase.

To resolve your concern, click on this
link and follow the steps to manage your payment details.

If you are having troubles managing your payment details or billing information online, contact

Xbox Chat Support via chat or request a call so they can help you update your account securely.

Should you have any other queries, feel free to contact us anytime.

 

not accepting payment

Hi Ryan,

One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

Troubleshoot problems with payment options and follow the suggest troubleshooting steps.

Let us know what happens after following the suggested troubleshooting steps.