Windows 10: Is there a know issue between Windows File Explorer preview and opening office files?

Hello,With file explorer preview enabled, when opening a MS Office document Word, Excel, PP, etc..., I am receiving what appears to be a MS windows pop up but it provides no information to troubleshoot the issue. I am not able to tie this back to an event log. By process of elimination I have tracked this to an issue with File Explorer Preview feature by disabling the feature. After doing this, the annoying pop-up stops and files open without the alert.Windows is up to date on latest patches as of 2/13/2023.OS: Windows 10 Pro version 10.0.19045 22H2Windows Feature: File Explorer Preview d

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"This file can't be previewed" problem in explorer

Hi Deborah,

For us to provide an accurate resolution, kindly elaborate the issue by answering the questions listed below:

• Since when have you been experiencing this issue?
• Were there any changes on your PC before this happened like software or updates installed?

For initial troubleshooting, we suggest that you follow the steps listed below:

• Open File Explorer.
• Access this link
  
  C:\Users\USERNAME\AppData\Local\Microsoft\Windows\Explorer
• Delete all the files.
• After deleting the files kindly try and see if there's a thumbnail preview of your files.

We're looking forward to your response.

 

Delete and Cut Files with Preview Pane Open

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• Have you tried to delete the pdf file in preview panel?
• What exactly happens when try to delete the pdf file?

I suggest you to follow the steps below and check if it helps.

• 
  Open File Explorer.
  
• 
  Select View and click on preview panel.
  
• 
  Select the pdf file.
  
• 
  At the right corner you will be able to see preview panel.
  
• 
  You can right click on it and delete the files.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Preview pane not functional / causing system issues

Hi,

We can see here that you're having an issue with using the preview pane for File Explorer. Since using the preview pane affects the CPU usage when trying to view Office files, we could suggest that you changed your File Explorer View setting into the Navigation
pane by performing the following steps:

• Open File Explorer.
• Click on the View tab.
• Select Preview pane to remove it from being highlighted.

Once done, try to open files using Office apps and check if this helps your Surface Pro 4 works fine.

We look forward to your reply.