Windows 10: Is there a trojan csrss.exe? If so how do I eliminate it.

Discus and support Is there a trojan csrss.exe? If so how do I eliminate it. in AntiVirus, Firewalls and System Security to solve the problem; It says: can't sign in right now. go to account.live.com or use the last password you signed in with Okay very good. This means she has changed her MS... Discussion in 'AntiVirus, Firewalls and System Security' started by Bruce SX, Apr 19, 2017.

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  1. SIMRICK
    simrick Win User

    Is there a trojan csrss.exe? If so how do I eliminate it.


    Okay very good. This means she has changed her MS password, and that was how she was signing into the laptop. Good. That's what I needed to know.

    Okay, post #53...here you go.
    Is there a trojan csrss.exe? If so how do I eliminate it. - Page 6 - - Windows 10 Forums

    .
     
    simrick, Apr 23, 2017
    #61
  2. BRUCE SX
    Bruce SX Win User

    Okay, post #53...here you go.

    I so want to get rolling on this, but if I don't mention this I 'm afraid I would be making a mistake.

    I hadn't accessed the settings passwords in Google until a short while ago. She had a lot of passwords for different sites(32 to be exact). All the important ones(I hope were changed) by her yesterday.

    Can the rest be changed on my machine later?

    Or will it be necessary to reset all those other passwords on my pc at this time...before the reload of her notebook.

    I really try to be more consistent in how I do things. I feel like my hands are all thumbs dealing with this. By rights this should probably have been finished days ago.

    This is the last unknown.
     
    Bruce SX, Apr 23, 2017
    #62
  3. SIMRICK
    simrick Win User
    You mean the passwords save in Google Chrome Browser?
    It can all be done later using her laptop.
    Suppose she doesn't know a password to a site:
    All she needs is to have access to whatever her account recovery email is. Then, she simply clicks on forgot password at any site, has a password reset email sent to her, and resets the password that way.
     
    simrick, Apr 23, 2017
    #63
  4. BRUCE SX
    Bruce SX Win User

    Is there a trojan csrss.exe? If so how do I eliminate it.

    I was hoping you'd say that. Thankyou! Thankyou! Thankyou!

    I'm off to post #53. Everything is ready: Drive plugged in, outside monitor disconnected, no outside drives, no mouse, power off.

    *Cool
     
    Bruce SX, Apr 23, 2017
    #64
  5. SIMRICK
    simrick Win User
    Good luck! *Smile
     
    simrick, Apr 23, 2017
    #65
  6. BRUCE SX
    Bruce SX Win User
    Her notebook(Asus X551M) won't respond to the F12 tap or even a F8 tap.

    It flashes(for a nanosecond it seems) something that might be the option page and then settles on the log in page.

    Don't know what's up with that. This is a first for me on any machine.

    I'm going to do a search and see what comes up.

    *Cool
     
    Bruce SX, Apr 23, 2017
    #66
  7. SIMRICK
    simrick Win User
    See here:
    How to boot the system from the USB disk or the CD-ROM drive? | Official Support | ASUS USA

    This shows you how to enter the BIOS and set it to boot from the flash drive, and also turn off Secure Boot. Since it came with W8.1, it has this feature.
     
    simrick, Apr 23, 2017
    #67
  8. SIMRICK
    simrick Win User

    Is there a trojan csrss.exe? If so how do I eliminate it.

    Seems there's a secret for this laptop:
    Hold down the F2 key; while holding it down, press the power button to start the machine, while still holding down the F2 key. That should take the system into the BIOS. Let me know if that works please.

    EDIT: Instead of getting into the BIOS, see if this works first:
    hit the ESC (Escape) key as you turn the system on - that should give you the one-time boot options, and you can select the flash drive from that without making any changes to the BIOS.
     
    simrick, Apr 23, 2017
    #68
  9. BRUCE SX
    Bruce SX Win User
    I couldn't get anywhere from that lnk. Don't know why.

    However, I did check system cofiguration from the startup menu

    In the General tab it displays the following 3 selections
    • normal
    • diagnostic
    • selective(under selective we have the below #ed choices[my numbering]

    • Load system services-checked(defaulted)
    • Load startup items-checked(defaulted)
    • Use original boot configuration-unchecked(defaulted)
     
    Bruce SX, Apr 23, 2017
    #69
  10. BRUCE SX
    Bruce SX Win User
    I tried the turn on with the F2 key. That didn't work either

    EDIT: Will now try the escape button option
     
    Bruce SX, Apr 23, 2017
    #70
  11. BRUCE SX
    Bruce SX Win User
    Got it with the F2 key.......finally. I can start at post #53 now...and it's almost lunchtime. I can wait.

    *Cool
     
    Bruce SX, Apr 23, 2017
    #71
  12. SIMRICK
    simrick Win User
    YAY!
     
    simrick, Apr 23, 2017
    #72
  13. BRUCE SX
    Bruce SX Win User

    Is there a trojan csrss.exe? If so how do I eliminate it.

    Now that I'm into BIOS at the top of the page I chose Boot from the tabs listed.

    In the boot menu I have the following:
    BOOT CONFIGURATION
    Fast Boot [enabled]
    Launch csm [disabled]

    BOOT OPTION PRIORITIES
    Boot option #1 [Windows boot manage....]
    Boot option #2 [Sandisk Cruze....]

    > Add New Boot Option
    > Delete Boot Option

    So, I highlighted Boot Option #2 pressed enter

    The result was a pop up window that contained the following:

    Boot Option #2
    Widows Boot Manager (PO: ST500LT0)12-1DG142
    UEFI: SanDisk Cruzer Glide 2.01 (this is highlighted in the window)
    Disabled

    I hit enter again and Boot option #2 above now is written as: [UEFI: SanDisk Cruze]

    Do I tap enter again?

    EDIT: From This:
    BOOT OPTION PRIORITIES
    Boot option #1 [Windows boot manage....]
    Boot option #2 [Sandisk Cruze....]

    To this:
    BOOT OPTION PRIORITIES
    Boot option #1 [Windows boot manage....]
    Boot option #2 [UEFI: Sandisk Cruze....]
     
    Bruce SX, Apr 23, 2017
    #73
  14. SIMRICK
    simrick Win User
    We want Boot Option #1 to be the SanDisk Cruzer and boot option #2 doesn't matter (it will probably change to Windows Boot Manager).

    FAST BOOT should be set to disabled.

    The system should then boot to the flash drive.

    I have to leave now for a while. Will be back later. I'm sorry, can't be helped.
     
    simrick, Apr 23, 2017
    #74
  15. BRUCE SX
    Bruce SX Win User
    Not a problem. I will see what I may be able to accomplish in the interim

    *Cool
     
    Bruce SX, Apr 23, 2017
    #75
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Is there a trojan csrss.exe? If so how do I eliminate it.

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