Windows 10: Is this a software issue or hardware issue?

Discus and support Is this a software issue or hardware issue? in Windows 10 Software and Apps to solve the problem; Recently built a new PC. Installed Windows 10 and ran updates. Once it was fully updated, it seemed to run fine for a few minutes. After a few minutes,... Discussion in 'Windows 10 Software and Apps' started by aztlan78, Nov 26, 2023.

  1. AZTLAN78
    aztlan78 Win User

    Is this a software issue or hardware issue?


    Recently built a new PC. Installed Windows 10 and ran updates. Once it was fully updated, it seemed to run fine for a few minutes. After a few minutes, I could not open simple windows like Task Manager, Device Manager, Settings, and type in the Search Bar. I could not even Restart or Shut Down the PC. I decided to wipe the fresh install and went with Windows 11 install. The same issues started to happen again. Is this a Windows issue or a hardware issue? Windows 10 or 11 was not activated yet.

    :)
     
    aztlan78, Nov 26, 2023
    #1
  2. ARJAY DOM
    Arjay Dom Win User

    either a hardware issue or a software issue

    Hi,

    This issue can be caused by driver problems or software that is not compatible with Windows 10.

    For us to better assist you, please answer the following questions:

    • Can you still boot your computer normally?
    • Have you made any software or hardware changes on your computer prior to the issue?
    • What do you mean by "it will begin to give me the error reference by pointer"?
      Can you tell us the exact error message?

    As an initial troubleshooting step, we recommend following the solution provided on this
    article to resolve Blue Screen errors on Windows 10.

    Update us with the outcome so we can provide further assistance.
     
    Arjay Dom, Nov 26, 2023
    #2
  3. JERRY8A
    Jerry8A Win User
    Optical Drive Issue

    Hello Anak –

    Appreciate your detailed return. Your added steps really helped.

    Assuming I did the steps correctly, this is where I am now.

    Screenshot 12 shows my CD Disc shortcut on my desktop.
    Screenshot 10 shows the CD Drive shortcut listed in the “Send to” listing.
    Screenshot 11 shows the “Send to” listing after the steps were taken, but the CD drive name is not listed.

    So, it appears the steps did not work for me. And, I did try the steps, “If it still won’t do ……” and still no luck.

    What do you think?

    JerryA



    Is this a software issue or hardware issue? 264148d1579727363t-optical-drive-issue-screenshot-12-.png

    Is this a software issue or hardware issue? 264149d1579727409t-optical-drive-issue-screenshot-10-.png

    Is this a software issue or hardware issue? 264150d1579727247t-optical-drive-issue-screenshot-11-.png
     
    Jerry8A, Nov 26, 2023
    #3
  4. MAYRA AQU
    Mayra Aqu Win User

    Is this a software issue or hardware issue?

    Hardware Issues

    Hi Cory,

    The issue that you're experiencing may be due to outdated drivers. Kindly answer the following questions for us to isolate the issue:

    • What error message did you receive when you try to run the troubleshooter?
    • Have you tried updating your Network adapter?

    If not, we would suggest updating your network adapter using the steps on this article:
    Update drivers in Windows 10.

    We'll wait for your response about this matter.
     
    Mayra Aqu, Nov 26, 2023
    #4
Thema:

Is this a software issue or hardware issue?

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