Windows 10: Is Tier 2 support real?

Discus and support Is Tier 2 support real? in Windows 10 Gaming to solve the problem; I was told by a Microsoft support agent that my case would be escalated to tier 2 and that i would be called 24-48 hors later by one of their reps. Its... Discussion in 'Windows 10 Gaming' started by Rhaspberry, Apr 10, 2022.

  1. RHASPBERRY
    Rhaspberry Win User

    Is Tier 2 support real?


    I was told by a Microsoft support agent that my case would be escalated to tier 2 and that i would be called 24-48 hors later by one of their reps. Its been almost 96 hours and I've heard nothing from them.

    :)
     
    Rhaspberry, Apr 10, 2022
    #1
  2. DANSSMITH1
    Danssmith1 Win User

    How is it possible to get Tier 2 Support?

    Tier 2 support has now failed to call on each of four scheduled call-backs on the same case.

    All I get are excuses from Tier 1 about how busy Tier 2 is, blaming everything on Covid, as if MS cannot afford to hire enough people.

    There is clearly no point in yet another call or chat (I've done at least 6 on the same issue).

    How is is possible to actually obtain Tier 2 support?
     
    Danssmith1, Apr 10, 2022
    #2
  3. TOWNSEND115
    Townsend115 Win User
    How is it possible to get Tier 2 Support?

    Hello Danssmith1, I am an independent Windows advisor and will be happy to assist you.

    Right now you are at tier 1 support, I can reroute you to tier 2 support if you would like.
     
    Townsend115, Apr 10, 2022
    #3
  4. DANSSMITH1
    Danssmith1 Win User

    Is Tier 2 support real?

    How is it possible to get Tier 2 Support?

    Ok, how does that work? I need to get Tier 2 on the phone
     
    Danssmith1, Apr 10, 2022
    #4
Thema:

Is Tier 2 support real?

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