Windows 10: Isn't there a way to talk with someone at Microsoft Support?

I am trying to help a neighborhood couple in their 80's regain their original password. They've had their Microsoft account since the 80's, @msn.com. They had the computer remember their password and recently fell for a scammer's con job, which locked them out of the computer. They bought a new computer thinking they could use their account to login, not understanding how difficult it would be to reset their password. I of course understand the rationale, but for the oldest Microsoft account holders it's beyond their understanding. They never needed to document their password for safe keepin

:)

 

Printer isn´t working after latest update.

After the latest update from Windows, my Canon Pixma ip6600 printer isnt working. In Device Manager it shows up as working properly but when I go to print it isn´t listed as an option in any programs. Troubleshoot suggests it´s a USB 2 printer on a USB
3 port and that that´s the problem but that cant be since it worked fine before the update. I´ve tried to uninstall and plug it back in but that doesn´t work either.

 

cortana won`t talk to me

Hi Steven,

Thank you for posting in Microsoft Community.

It's unfortunate that you are facing this issue. Let me assist you to resolve the issue.

I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

• Check and verify if Cortana is activated?
• Does Cortana search and gives any output/result on screen?
• Is the Language and region settings set to valid value?
• Check and verify if Cortana available in your region?

Method 1:

I suggest you to try to turn Cortana off and then try turning it on back and check if she talks. Refer to the steps below to turn Off and On Cortana:

• Open Cortana.
• Click the hamburger button in the top left of the window.
• Go to Settings and click on off.
• Follow the same steps to turn it on.
• Check if issue persists.

I would suggest you to refer to the article given below and check if that helps.

Cortana & search

http://windows.microsoft.com/en-us/windows-10/cortana-search

Hope this information helps, let us know the status of the issue

 

Razer Kraken V2 - Microsoft Teams (work or school) says "Your speakers aren´t working" & "Your microphone isn´t working"

Since I upgraded to Windows 11 my Razer Kraken V2 can´t be used for calls and meetings in Microsoft Teams (work or school).

While making a test-call there comes a pop-up saying: "Your speakers aren´t working" & "Your microphone isn´t working".

With the newest software installed from the Razer Website (Razer Synapse 3.7.131.11810 & Razer Synapse 2.21) it isn´t working.

When I tried to unistall Razer Synapse and reboot afterwards, it won´t change a thing - the only solution was to unistall razer synaps, uninstall the driver in the device-manager for the headphones and also for the microphone.

No Razer Synapse means no 7.1 sound, nor bass optimization.

I already asked the Razer support about that topic - they said when everything else (beside Microsoft Teams) the problem isn´t on their side?!

A Week ago, everything was working fine under Windows 10, thats the funny thing.

Any guesses what to do, so it will work again with the correct drivers?