Windows 10: Issue creating Sandbox for Learn subscription, Error: Selected user account does not exist...

I'm trying to go through the azure module and having an Issue creating Sandbox with the free conciergen subscription for learning purposes. I get the error: Selected user account does not exist in tenant when selecting my microsoft account. This for Azure.

:)

 

Microsoft account does not exist

I have the exact same issue on a developer sandbox account.

• The developer portal shows that the account is still active with 74 days left on the "subscription".
  
• Nobody setup MFA on the account and it was not enabled (i.e. it was never pending to be enforced).
  
• When I tried to open a support case it errors saying the account does not exist (but I can still see it in the developer portal).
  

 

Am unable to create a new user. Accounts -> Add someone else to this PC options is not working to create a new account.

Hi Pawan,

Do not worry we will help you with this issue.

Try few of the troubleshooting steps below and check if it helps.

I suggest you to sign out from the current user account, restart the computer, sign-in and check with the status of this issue. As this might be a temporary issue.

Follow the below steps to create a new user account:

• Press Windows + X keys from the keyboard, click on
  Control Panel.
• Select User Accounts, click on Manage another account.
• Select Add a new user in PC settings, click on
  Add someone else to this PC and follow onscreen instructions.

Refer to: Create a local user account
in Windows 10

Hope it helps. Reply to the post with an updated status of creating a new user account for further assistance.

Thank you.

 

Creating more than one local user account

Hi Suganya,

Thanks for posting your query on Microsoft Community.

We understand the inconvenience caused and we will try our best to resolve the issue.

This issue might occur, if the on which you have currently logged in is not administrator account.

To assist you better, please provide few details.

• 
  The account on which you are currently logged in. is this standard account or administrator account?
  
• 
  Are you trying to create a Microsoft account or local account?
  
• 
  How exactly you are trying to create a new account?
  

As per your query, I suggest you enable the build in administrator account, change the exiting account as administrator and then try creating a new user account.

Follow the below steps:

Step 1: Enable Build in administration account.

1) Press Windows + X key together on your desktop screen.

2) Click on Command Prompt (admin) to open Command Prompt.

3) Type the following command and hit Enter:

net user administrator /active: yes (Check for the spaces)

4) Now log off from the current user.

Step 2: Log in to your computer, through Build in Administrator account.

1) Press Windows + r and type netplwiz, press Enter.

2) Select your existing user account.

3) Click on Properties button.

4) Click on Group Membership tab and check on
Administrator.

Step 3: Log out from Build in Administrator account, login to your existing user and then try creating a new user account.

Refer to the below link to create a new user account.

Manage User Accounts in Windows - Microsoft Support



Hope it helps, reply to us with the status of your issue. We will be happy to assist you.