Windows 10: Issue with child family account

I am getting this error "Your family member needs to sign in to their Windows 10 device PC for family features to work. "


I followed the "How to fix" steps. And the issue is unresolved.


I have checked

- Account set to allowed under Family & Other users

- The account can login without issues on the PC

:)

 

How to delete an adult account in the Family Settings.

Hi,

To resolve your issue, we suggest that you follow the steps below:

• As an adult in the family account, sign in with your Microsoft account.
• Under Your family, click
  Remove.
  
• Click the child account you want to remove, and click Remove.
• You will get an email confirmation once the child has been removed from the family.

Note: If you removed a Child account, it will be tagged as an "Orphaned account" and you will need to attach another "Parent account".

Regards.

 

Problems adding a child on the family account

Hello,

We're here to help.

You might be facing this issue due to the account is not configured properly.
Kindly refer to the steps below on how to reconfigure your
Family Safety feature for your Windows 10 device.

To remove a child

• From a web browser, go to
  http://account.microsoft.com/family and sign in with the Microsoft account of an adult in the family.
• To remove a child, choose Remove at the top of the section labeled
  Select a child to view or edit their settings.
• Select the person you want to remove from the family.
• Select the Remove button that appears when you've chosen the person to remove.

To add a child to your family

• Sign in at
  account.microsoft.com/family.
• If this is your first time setting up a family, select Add a child.
  
  If you've already added child accounts to your family, go to Select a child to view or edit their settings and then select
  Add.
• Enter your child's email address and select Send invite. If your child doesn't have an email address, select
  Create a new email address for your child and follow the instructions on the screen.
  

Your child will need to accept the invite from their email.

Do note, you need to accept the email invitation from a device with the Child account currently logged in.

Let us know how it goes and we will be glad to assist you further.

 

Not to Accept Invitation from a Child Account

Hi Timothy,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me try to help you to fix the issue.

Let’s try simple steps and check if it helps in resolving the issue. I would suggest you to remove the child account from family safety and add it again. Follow the below steps to remove the child account.

• 
  To remove a child, choose Remove at the top of the section labeled Select a child to view or edit their settings.
  
• 
  To remove an adult, including the account you used to sign in with, choose Remove at the top of the Adults section. If you're the only adult in the family, you'll need to remove all the kids before you can remove yourself.
  
• 
  Select the person you want to remove from the family.
  
• Select the Remove button that appears when you've chosen the person to remove.

Once you remove the account, try to add the account again and check it helps.

https://account.microsoft.com/family#/

Hope this helps. Post us with the status we will be glad to help you.