Windows 10: issue with ctfloader in reliability monitor

hello everyone this issue started with windows 10 build 1903 may 2019 update, build 1809 did not had this issue and indeed when i reverted to check the issue is gone so its started with build 1903.

so the problem is that on startup(restart the pc or turning it on) the reliability monitor report a crash with ctfloader(ctfmon.exe), setting the touch and handwriting panel service also known as TabletInputService in service.msc to automatic(triggered) seems to fix it because at the next restart or turning on the pc after setting it to automatic the reliability monitor does not report a crash,

but it reset back to manual(triggered) after restart/turning on the pc so the next time unless i put it back to automatic manually,on system start up reliability monitor will again report a crash with ctfloader.

i even tried in the registry setting it the start regkey to 2(automatic) still after restart/turn on it goes back to 3(automatic)

disabling the service makes searching in the start menu not responding to keyboard inputs.

so is there a way to force the touch and handwriting panel service to stay on automatic even after next pc startup?
or just a fix for this behaviour that started with build 1903 would be good.

:)

 

Cortana Error in Reliability Monitor

Hi,

I appreciate you for trying some steps in order to get the issue fixed.

If you don't find any error with Cortana, and the issue is only with reliability monitor projecting an error with Cortana. I would then request you to perform DISM and check if the issue is removed.

• 
  Press Windows key, and type CMD in search. Right click on CMD and click on Run as administrator.
  
  • 
    In command prompt, type the following commands and press Enter after each command:
    
  • 
    DISM.exe /Online /Cleanup-image /Scanhealth
    
• 
  DISM.exe /Online /Cleanup-image /Restorehealth
  
• 
  Close the command prompt and restart the PC and check if it works.
  
  
  

Please revert if you face any issues with reliability monitor.

 

Reliability Monitor - View All Problem Reports Empty

Hi Ryan,

Windows update can reset your system settings and could've affected the information on your reliability monitor. To help us scan and fix your concern, we suggest that you run an sfc scan. Here are the steps on how to:

• Press Windows
  
  
  key +
  X key.
• Click Command Prompt (Admin).
• Type in sfc /scannow.
• Press the Enter key.

Once done with the scan, try to re-launch your reliability monitor and check if information is now available. If the concern persist, you can restore from a system restore point by clicking this

link.

Let us know if you need further assistance regarding your reliability monitor concern.

 

Reliability Monitor - View All Problem Reports Empty

If the SFC scan and system restore didn't resolve your concern, then we proceed in resetting your Reliability monitor's database. Here are the steps on how to:

Disclaimer: In resetting the data base, any information that were initially recorded will be deleted and the Reliability Monitor may require 24 hours to generate a new set of historical data.

• Copy this text on a Notepad. It's a command to reset Reliability Monitor.

reg add "HKLM\SOFTWARE\Microsoft\Reliability Analysis\WMI" /v WMIEnable /T

REG_DWORD /D 1 /F

del /f /S /Q /A "%ProgramData%\Microsoft\RAC\PublishedData\*"

del /f /S /Q /A "%ProgramData%\Microsoft\RAC\StateData\*"

@echo off

FOR /F "tokens=1,2*" %%V IN ('bcdedit')

DO SET adminTest=%%V

IF (%adminTest%)==(Access) goto noAdmin

for /F "tokens=*" %%G in ('wevtutil.exe el') DO (call :do_clear "%%G")

echo.

echo

goto theEnd

:do_clear

echo clearing %1

wevtutil.exe cl %1

goto :eof

:noAdmin

exit

2. Save and name the file as resetRM.bat

3. Right-click and select Open. If prompted for a UAC, then click Yes.

Note: You must be the admin of your Windows to open the file.

4. Once you select Open, you'll see a set of commands running inside

the command prompt to reset Reliability Monitor.

If in case you don't find Reliability Monitor in a reset condition, then repeat the steps 3 & 4. Reboot your device and this time it should reset the Reliability Monitor.

Once done with the steps, allow 24 hours and relaunch the reliability monitor. Check if your concern persists.

We'll appreciate if you can send us an update.