Windows 10: Issue with DTS:X Audio App After Laptop Reset

I recently purchased a laptop that supports DTS:X audio. After resetting my laptop and reinstalling the DTS:X app, it is now showing a purchase option instead of being activated. The feature was included with my laptop, so I need assistance to restore it.

:)

 

DTS audio process settings are unavailable with currently active audio device

Hello bagir shahab,

Thanks for using Microsoft products and posting in the community.

The error message you're encountering suggests that the DTS audio processing settings are not available for your currently active audio device. This could be due to several reasons, such as a driver issue or a conflict with another audio software or device.

Here are a few steps you can try to troubleshoot and resolve the issue:

1. Restart your computer: Sometimes, a simple restart can resolve temporary software glitches.
   
2. Check DTS APO Service: Since you mentioned that the DtsApo4Service is running, it's worth verifying if it's functioning correctly. You can try restarting the service by following these steps:
   
   • Press Windows Key + R to open the Run dialog box.
     
   • Type "services.msc" and hit Enter to open the Services window.
     
   • Locate the "DTS APO Service" in the list of services.
     
   • Right-click on it and select "Restart."
     
   • Close the Services window and check if DTS audio is now functioning.
     
3. Update audio drivers: Ensure that you have the latest audio drivers installed for your Asus Vivobook. You can visit the Asus support website, enter your laptop model, and download the latest audio drivers compatible with Windows 11.
   
4. Uninstall and reinstall DTS software: Completely uninstall the DTS software from your computer and then reinstall it. To uninstall:
   
   • Press Windows Key + R to open the Run dialog box.
     
   • Type "appwiz.cpl" and hit Enter to open the Programs and Features window.
     
   • Locate the DTS software in the list of installed programs.
     
   • Right-click on it and select "Uninstall."
     
   • Follow the prompts to complete the uninstallation process.
     
   After uninstalling, visit the official DTS website or your laptop manufacturer's website to download the latest version of the DTS software. Install it and check if the issue is resolved.
   
5. Disable other audio-enhancing software: If you have any other audio-enhancing software installed, such as Dolby Atmos or Waves MaxxAudio, temporarily disable or uninstall them. Sometimes, conflicts between different audio software can cause issues.
   
6. Check default audio playback device: Ensure that your desired audio device (laptop speakers or headset) is set as the default audio playback device. To do this:
   
   • Right-click on the volume icon in the system tray and select "Open Sound settings."
     
   • Under the "Output" section, select your desired audio device from the list of available devices.
     
   • Click on it and click the "Set as default" button.
     

If none of the above steps resolve the issue, you may want to reach out to the DTS support team or your laptop manufacturer's support for further assistance. They may have specific troubleshooting steps or updated drivers for your device.

Please feel free to let me know if you have any further updates, thanks.

Best Regards,

Lenka-MSFT| Microsoft Community Support Specialist

 

DTS Audio Control and headphone plug

Hi Terry,

This issue with the DTS Audio Control can be caused by system corruption on the application itself. As an initial troubleshooting step, we suggest that you uninstall the application. Here's how:

• Type DTS in the search field at the task bar.
• Right-click on the DTS Audio Control in the results.
• Click Uninstall.
• Once done, proceed with installing it back.

You can also check out with HP as the manufacturer of this application for any updated drivers that can help to resolve the issue.

You may try to plug in the headphone again once the issue has been resolved. If it is the same, try a different headphone and let us know about the results.

Should you need additional assistance, do let us know.

 

DTS-X app Release

Will the new DTS-X audio enhancement app be included in the upcoming Win 10 v1903 upgrade release? It's been promised for a couple months now and I'm sure other home theater enthusiasts like myself are anxious to try it. Having the Dolby Atmos app is great
but having the complimentary DTS-X app will complete the experience. Thanks.