Windows 10: Issue with Epson RR-60 Scanner - "check the connection to the scanner and try again"

Discus and support Issue with Epson RR-60 Scanner - "check the connection to the scanner and try again" in Windows 10 Gaming to solve the problem; I'm not sure which end the issue I'm describing below is occurring on; whether it's Epson or Windows. Not finding answers on Epson, so figured it's... Discussion in 'Windows 10 Gaming' started by Skylark6, Sep 8, 2024.

  1. Skylark6 Win User

    Issue with Epson RR-60 Scanner - "check the connection to the scanner and try again"


    I'm not sure which end the issue I'm describing below is occurring on; whether it's Epson or Windows. Not finding answers on Epson, so figured it's worth a shot asking here. I have seen some others mention issues with Epson & Windows software, though not quite the same issue I'm experiencing.I have a Lenovo laptop running Windows 10 64bit. I need to clean my Epson RR-60 scanner due to lines appearing on my scans. I purchased the maintenance kit but when I open the scan utility and select the “cleaning” option as per Epson’s directions for feeding the cleaning sheet through, I get this mess

    :)
     
    Skylark6, Sep 8, 2024
    #1
  2. Amy Chen2 Win User

    I installed Epson RR 60 scanner, it was working fine, but it didn't work again after power outage. When I click on scan button, it is not feeding the paper, the scanning screen is not pop out.

    I installed Epson RR 60 scanner, it was working fine, but it didn't work anymore after suddenly power outage. When I click on scan button, it is not feeding the paper, the scanning screen is not pop out.

    I have tried the following methods already, but still not working

    1. un-install and re-install the driver
    2. set scanner services to open automatically
     
    Amy Chen2, Sep 8, 2024
    #2
  3. huha Win User
    Find a driver for Epson Perfection 1240U Photo scanner on Windows 10 64 bit

    I found a solution here.

    (translated the following steps from german. Sorry if it's not exactly translated.)

    • Search the Win10 64 bit driver for the Epson Perfection 2400 scanner
    • I found "Epson Scan 3.0.4 17-Jul-2009 20.68MBs" and installed it. The installer asks for the scanner model. I only selected EPSON Perfection 2400.
    • Connecting the scanner afterwards needs some manual help: Go to device manager and find the EPSON Perfection 1240. Manually install the driver from the context menu - Update driver... - Browse my computer... - Let me pick from a list...
    • Select Imaging devices
    • EPSON Perfection 2400
    • Done

    The scanner is shown as EPSON Perfection 2400 instead of EPSON Perfection 1240. But it works.

    On the german epson support page there is also an update for the driver "EPSON Scan Updater 1.0 13-Jul-2018 0.72MBs". I also installed this afterwards with success.
    Probably the english version "Scanner Driver and EPSON Scan Utility v3.04A" has this update already included.
     
    huha, Sep 8, 2024
    #3
  4. rmozer Win User

    Issue with Epson RR-60 Scanner - "check the connection to the scanner and try again"

    Epson Perfection 1660 Scanner

    I have tried your suggestion to download the 1680 driver to a new folder, and to try to install it without running the self extract.
    I have the driver files in a new folder, but it doesn't work as you've suggested.
    One thing I can't follow in your post here is, how to change the name of the device to Epson 1680...and is that the issue?
    When I plug in the scanner, my computer sees it, but just names it "Epson Scanner". I can't find a way to change its name, or if that's even the problem.

    Bob
     
    rmozer, Sep 8, 2024
    #4
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Issue with Epson RR-60 Scanner - "check the connection to the scanner and try again"

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