Windows 10: Issue with HP Laptop Keyboard

Over the past week, my laptop has started to have an issue with some keys so far I have identified G H Up Arrow Left Arrow Backspace. When clicked these characters will not work even during BIOS startup. This issue is not constant and occurs seemingly randomly, they work perfectly then suddenly nothing. They begin to all work again after I randomly spam other keys or repeatedly pressing them, although these measures don't consistently work and the keyboard does not stay fixed for more than a minute.I have had this issue before, roughly a year ago and recall solving it through BIOS somehow, b

:)

 

Keyboards from my HP Laptop and my MSI gt70 Dominator.!!

Hi Brain,

Thank you for posting in Microsoft Community and being part of Windows 10.

I understand that you are unable to access the keyboard keys on your laptop. We will help you with this issue.

Do let us know the following to assist you better:

• Have you have made any changes to the device (hardware/ software) prior to this issue?
• Have you installed all the pending updates on your device?

This issue might have occurred due to corrupted/ outdated drivers. Use the working external keyboard to try the below troubleshooting steps.

Step 1: I suggest you to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Step 2: I suggest you to Update the keyboard drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Keyboard.
• Right click on the Keyboard driver and click on
  Update driver software.

Step 3: I suggest you to install the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue, we will be happy to help you further.

 

Windows 10 and HP Wireless Keyboard Issue

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel
  
• 
  Change the view by option on the top right to Large icons
  
• 
  Click on troubleshooting and click on the view all option on the left panel
  
• 
  Run the Hardware and devices troubleshooter
  

I suggest you to roll back the driver and check if it helps.

Follow the steps to roll back the drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the Keyboard driver.

c. Right-click on the HID Keyboard Device and click on
Roll Back the driver software.

d. Restart the computer and check.



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Keyboard issues?

Hi,

Thank you for posting your question in the Microsoft Community.

I see that you have tried multiple troubleshooting steps and I appreciate the efforts that you have taken to resolve the issue. We will try a few troubleshooting steps and see if it helps.

• Is that docking station compatible with the HP laptop?
  

This issue can occur is some of the docking station drivers are not working as expected.

You may want to update the device drivers for the docking station and check if that helps or makes any difference.

As the laptop is working fine without any issues without the docking station, suggest you to refer to the steps from this HP article to ‘Troubleshooting
Problems with Docking Stations’.

Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

Hope this helps.

Let us know if you got the help you needed.

Regards,

Srimadhwa B

Microsoft Community-Moderator