Windows 10: Issue with installing HP Color LaserJet2600n printer on Windows 10

I have an HP Color LaserJet2600n printer that I want to add to my new Windows 10 computer. No matter what I've tried, install original CD, run HP Print Dr, etc.--the printer is not recognized and nothing prints. I now find that there is a software app listed for "Color LaserJet 2600n" which will not uninstall (as the Uninstall feature says "Setup has encountered an abnormal Program execution" and shuts down). Any thoughts? I'm out of them.

:)

 

HP Printer driver installation issue


Try adding the printers manually in control panel. (Meaning without running the HP driver CD).

1. Turn on your printer and make sure it is connected to the network.
2. Open the Control Panel
3. Click on Hardware and Sound.
4. Double-click the Add a printer icon.
5. Select "Add a network, wireless or Bluetooth printer" and click Next.
6. Let Windows scan for the printer and if detected, select the printer and click Next. If the printer is not listed, click "The printer that I want isn't listed" and skip to add printer by name or TCP/IP address.
7. If you know the printer's name, choose "Select a shared printer by name" and enter the path to the printer. For example, with a network named "hope" and a printer named "hp", the network path would be: "\\hope\hp".

If you do not know the printer's path, but have the printers IP address, select "Add a printer using a TCP/IP address or hostname".
Click Next.
If during the install, Windows asks for drivers, point to the location of your printer drivers."

IME, I do this when a customer's printer has the same issue as yours and it (usually) works fine.

 

Can't get my HP Printer to work on Windows 10

Greg,

I am having the same issues with my HP3600n Color LaserJet not working after upgrading from Windows 7 to Windows 10. I have followed your November 8th Post, details below:

Step 1 - Plug printer in by USB, power on printer, watch for animation in System Tray shown while searching for driver.

• There was no animation in the system try after plugging in the USB cable and powering on the printer.

Click on it to monitor driver install. It may ask to go to Windows Update to pull in the driver.

Step 2 - Type Devices and Printers in Start Search box, open location, do you see the printer there?

• Yes. The printer is listed.
• Set as Default, if it won't print right click to Troubleshoot.
  • The printer responds to a print request but, instead of printing the sent job it prints out a PCL error as follows:

PCL XL error

Subsystem KERNEL

Error: IllegalTag

Operator: 0x98

Position: 3

Step 4 - Typed "Update" in Start Search box, Check for Updates, install all including Recommended, expediting restart when requested, going back to Check for more until none are offered.

• Received notification "Your device is up to date. Last checked: Today, 2:52 PM (it is now 2:52 PM)

Did the printer driver arrive? No.

Step 5 - Download the basic driver (if no scan) or software (if scanning needed) package for the printer from the HP Support Downloads webpage for your exact make/model. Install the software with the printer USB unplugged, wait for it to prompt to plug
it in.

Let us know how this works. It may require a few extra steps.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03515691

• Downloaded Dot4x64.msi from HP support. Installed the software (with printer USB unplugged), plugged it in when prompted. This driver did not work. I received the same KERNEL error as above.

• Downloaded HP_CLJ3600_64Bit_HB.exe from HP support. Installed the software (with printer USB unplugged), plugged it in when prompted. This driver did not work. I received the same KERNEL error as above.

So, at this point, I have followed all steps with no success. I can "see" the printer in Devices and Printers however, the printer ICON doesn't look like a HP3600n, it is the Windows default printer ICON. Normally when the properly drivers are installed
the ICON is customized to look like the installed device or printer.

Do you have any other suggestions that I might try?

Thanks!

Dave Williams

 

Printer color

Hi Sofia,

There are some possible reasons why we are experiencing this problem:

• Printer running low on ink
• Outdated printer driver
• Issue with a Color profile

For best resolution, we suggest that you contact the manufacturer of your printer.

Let us know if you have additional questions.