Windows 10: Issue with navigating touchpad

I'm using a Dell laptop for a while. Earlier I tried using a mouse to move several items. When I tried using my laptop again the touchpad is not working anymore. What might be the problem? I can't find a fix.

:)

 

Default sound issue and issue with touchpad

Hi Mona,

We appreciate you for being a part of Windows 10.

Before proceeding, we need more information to help you better.

• 
  Do you connect the headphones while you start the computer? Do you refer to the Startup sound or any other sound?
  
• 
  Have you made any changes to the computer software/hardware prior to the issue? (As you have told not able to enable or disable the touchpad)
  
• 
  What is the type of touchpad configured in your computer? Is it
  Precision touchpad or Normal touchpad?
  

Kindly follow the below methods and check if it helps.

Method 1:

Note: Try to disconnect the headphone while you start the computer and check if you are able to hear the startup sound from the speaker.

As you still face the issue even after changing the defaults to speakers, Restore the default settings for the speakers/headphones and check if it helps.

• 
  Open the start menu, type Sound in the search bar and click on
  Sound from the search bar results.
  
• 
  Select Playback tab and double click on
  Speakers/headphones.
  
• 
  Select Advanced tab and click on
  Restore defaults button.
  
• 
  Click on Apply and OK button.
  
• 
  Restart the computer and check if it helps.
  

Method 2:

Step 1:

Please follow the below steps to enable touchpad. (If you have the precision touchpad)

• 
  Open the Start menu, type Settings in the search bar and click on Settings.
  
• 
  Click on Devices, select
  Mouse and Touchpad on the left navigation pane under the Devices settings window.
  
• 
  Change the settings to enable touchpad features under
  Touchpad.
  

Step 2:

I suggest you to update the touchpad drivers. Refer to the following article and update all the drivers available in Windows 10.

How to: Install and Update drivers in
Windows 10

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

No more touchpad for my laptop since upgrading to Windows 10

Hi Derek,

I would suggest the following steps :

• Press Windows + X
• Click on Device Manager
• Right click on TouchPad drivers in the list.
• Choose Upgrade Drivers
• Reboot computer

Check if this helped to fix the issue.

 

functionality issues with Elan Touchpad after upgrading to Windows 10

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter.

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the Touchpad drivers check if it works for you.

Follow the steps to uninstall the Touchpad drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the Touchpad device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and touchpad drivers.

Method 3

If issue still persists, I suggest you to uninstall and reinstall the touchpad drivers in Compatibility mode and check if it works:

Follow the steps to uninstall the touchpad driver:

• Press Windows Key + X key.
• Click on Device Manager.
• Right-click on the Touchpad device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows 8.1 operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.