Windows 10: Issue with PC boot after installing graphics card drivers

Hello,
I've got problem with my graphics card that after installing graphics card driver PC cant boot to windows. Only if i uninstall drivers in safe mode it boots to windows then when i install it and reboot pc it doesnt turns on, stops on the loading circle and after reinstalling drivers it turns on.
Specs:
MSI B450M bazooka v2
AMD ryzen 5 2600
asus dual rx5500xt 8gb oc
ram corsair vengeance pro rgb 3200mhz 2*8gb
BOOTLOG_NOT_LOADED @oem15.inf,%amd7340.1%;Radeon RX 5500 XT
BOOTLOG_NOT_LOADED @msports.inf,%*pnp0400.devicedesc%;Port drukarki
BOOTLOG_NOT_LOADED @msports.inf,%*pnp0501.devicedesc%;Port komunikacyjny
BOOTLOG_NOT_LOADED @cpu.inf,%amdppm.devicedesc%;AMD Processor
and this loops BOOTLOG_NOT_LOADED @cpu.inf,%amdppm.devicedesc%;AMD Processor
/\ theres bootlog

:)

 

Graphics driver failed durring installation

Hi Ben,

Thank you for contacting Microsoft Community. I will surely help you.

To understand the issue better, I would need more information from your end.

• Do you get any error messages while booting the computer normally?
• What is the make and model number of the computer?

This issue could have occurred if the driver is not installed properly.

I suggest you to boot the computer to Safe Mode with Networking and check if the issue occurs. If the issue do not occur in Safe Mode with Networking, I suggest you to install latest graphics driver and check if you face any issues.

Step 1:

I suggest you to refer the article and check if it helps.

http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode



Step 2:

Now install latest graphics driver and check if you can boot the computer normally.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Unable to install graphics card driver on Windows 10.

Hello Alex,



Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.



You may be facing the above issue due to no graphics card drivers installed on your PC. If a device driver is not installed, then the particular device will not be supported on the PC. Any device driver installed on the PC will be visible under
Device manager.



Method 1: I suggest you to download and install the latest and most compatible graphics card driver for Windows 10 operating system from the manufacturer’s website and check if the device driver is visible under
Device manager.



Method 2: If the issue persists, I suggest you to install the drivers in compatibility mode by
following the steps below and check if the issue is resolved.



Step 1: Compatibility mode runs the program in the current version of Windows using the settings from previous version of Windows.

• 
  Download the latest driver setup file from the manufacturer’s website or locate the driver setup file of the previous operating system in your PC.
  
• 
  Right-click on the driver setup file and click on
  properties.
  
• 
  Click on the compatibility tab, check the box
  Run this program in compatibility mode for, select Windows 10 operating system from the drop down menu and proceed with the installation.
  
• 
  Once the driver is installed in compatibility mode,
  restart the PC for the effective changes to take place.
  

Step 2: You can also follow the steps below and check if the issue is resolved.

• 
  Press Windows logo key on the keyboard and type
  Run programs made for previous versions of Windows.
  
• 
  Select the top most search result and follow from step 2 from
  Make older programs compatible with this version of Windows
  (Also applies to Windows 10).
  

Write to us with the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Issues with new Graphics Card install

Hi,

Thank you for contacting Microsoft Community.

I suggest you to install the graphic card driver in compatibility mode from the manufacturer’s website and check if the issue persists or not.

Official Support | ASUS Global

Compatibility mode runs the driver using settings from a previous version of Windows.

Follow the below steps:

• • Right-click on
  • Run this the setup file of the driver and select Properties.
  • Select Compatibility tab.
  • Place a check mark next to program in Compatibility mode and select previous the version of Windows from the drop down list.
  • Let the driver install and then check the functionality.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.