Windows 10: Issue with Phone Companion App "There are apps on your PC preventing you from making calls"

Discus and support Issue with Phone Companion App "There are apps on your PC preventing you from making calls" in Windows 10 Gaming to solve the problem; Greetings,I have been through all the posted troubleshooting techniques to solve this issue. My phone and PC are connected however the app still is not... Discussion in 'Windows 10 Gaming' started by vidal9894, Feb 25, 2022.

  1. VIDAL9894
    vidal9894 Win User

    Issue with Phone Companion App "There are apps on your PC preventing you from making calls"


    Greetings,I have been through all the posted troubleshooting techniques to solve this issue. My phone and PC are connected however the app still is not able to make calls, etc. due to an apparent conflict with another PC app. This vague statement is very discouraging. I have a Toshiba Satellite and it didn't have any mobile software installed to which I am aware. As you can see from the photo below/attached the phone is connected and actually all the Your Phone features work perfectly except for "CALLS" which needs a Bluetooth connection. I have a Bluetooth connection and no other PC ap

    :)
     
    vidal9894, Feb 25, 2022
    #1
  2. BRINK
    Brink Win User

    Hands on with 'Phone Companion' app, hub to syncing with Windows 10

    Read more: Hands on with Microsofts Phone Companion app, your hub to syncing with Windows 10
     
    Brink, Feb 25, 2022
    #2
  3. BRADAVON
    bradavon Win User
    Your Phone App: Ringtone and Call quality terrible?

    Hi,

    Anyone help with this? Thanks.

    Windows 10 version: 1909 (Build: 18363.815)
    Your Phone App version: 1.20041.85.0
    Your Phone Companion Link to Windows app version: 1.20041.82.0
    Link to Windows Service version: 1.0.5.2.30

    Samsung Galaxy S10: Android 10 / OneUI 2.1

    It worked fine using my Surface Pro 4 but on my new Surface Pro X the Ringtone and Call Quality through the Your Phone app are terrible: Constant crackling, tapping whatever you want to call it. Kind of like coins being dropped.

    All other aspects of Your Phone work wonderfully.

    I've tried:

    Phone:

    1. Bluetooth: Unpairing the Surface Pro X
    2. Your Phone Companion App: Clearing Application Data/Cache
    Surface Pro X:

    1. Settings -> Bluetooth: Unpairing the phone
    2. Settings -> Phone: Unlinking the phone
    3. Settings -> Apps: Your Phone App: Repair and Reset
    I then set it all up again which went through all fine.

    I've also tried:

    1. Device Manager -> All Bluetooth Drivers -> Update Driver
    2. Paired a Bluetooth speaker to my Surface Pro X. This works fine.
    I suspect the issue is related to the Your Phone App and Bluetooth but don't know where to check next?

    Because the crackling noise seems to be bluetooth related.

    Thanks

    - - - Updated - - -

    Anyone?

    Thanks
     
    bradavon, Feb 25, 2022
    #3
  4. BRINK
    Brink Win User

    Issue with Phone Companion App "There are apps on your PC preventing you from making calls"

    Hands on with 'Phone Companion' app, hub to syncing with Windows 10


    Read more: Hands on with Microsofts Phone Companion app, your hub to syncing with Windows 10
     
    Brink, Feb 25, 2022
    #4
Thema:

Issue with Phone Companion App "There are apps on your PC preventing you from making calls"

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