Windows 10: Issue with Recognizing Toshiba HDWQ140 Hard Drive After Upgrading to Windows 11

Hello, After upgrading from Windows 10 to Windows 11 with TPM 2.0 enabled, my Toshiba HDWQ140 HDD is no longer recognized. Other drives, including an SSD, are detected normally. The HDDs appear in BIOS but not in Windows, and they don't have assigned drive letters, preventing me from using chkdsk. Steps attempted without success: - Checked and reset BIOS settings. - Changed cables and ports. - Searched for driver updates. Is this a known Windows 11 compatibility issue, or is there a potential fix? Thanks,

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Toshiba external hard drive not recognized

Hi Philip,

Thank you for writing to Microsoft Community Forums.

I understand that the external hard drive is not recognized by the PC. I appreciate your efforts in trying to resolve the issue.
It would be great if you can answer these questions to assist you in a better way.

• Did you try connecting the Hardrive to different USB Port?
  
• Does the Hardrive get detected if you try connecting it to a different PC?
  
• Are you aware of any changes made to the computer recently?
  

I suggest you refer and follow the steps mentioned in the KB article and check if that resolves the issueError:
“USB Device not recognized” when you try to access a USB external hard drive

Note: Ignore method 2 & 5 from the above article.

Let us know how it goes.

Regards,

Zaki

 

Toshiba external hard drive not recognized

Hi Philip,

Thanks for the update.

• What is the make and model of the PC?
  

I suggest you follow the below given suggestions

Method 1:
Disable Fast Startup

1. Press Windows + R, to open
   Run dialog box.
   
2. Type control and click on
   OK.
   
3. Click on Power Options.
   
4. Click on Choose what the power buttons do, and click
   Change settings that are currently unavailable.
   
5. Uncheck the box of Turn on fast startup.
   
6. Click Save changes.
   

Method 2: Uninstall all the Unknown USB Drivers

1. Attach your Toshiba external hard drive if not connected.
   
2. Press Windows key + R. This will open
   Run.
   
3. In Run dialog box, type
   devmgmt.msc and hit enter.
   
4. Now expand Universal Serial Bus controllers.
   
5. Now right click on the
   Unknown USB Device (Device Descriptor Request Failed) and choose the
   Uninstall and restart the PC.
   

Additional Information:

External USB 3.0 Hard Drive not recognized

External USB 3.0 Hard Drive not recognized

Let us know how it goes.

Regards,

Zaki

 

Windows 10 1909 Causes Secondary Hard Drive to not be Recognized

Installing the Windows 10 1909 Update causes my secondary hard drive to not be recognized.

Steps to confirm issue:

• Secondary drive not visible in Windows Explorer
• Secondary drive not visible in device manager
• Secondary drive not visible in disk manager

Steps to replicate issue:

• Installing 1909 update

Steps to resolve issue:

• Uninstall 1909 update

Since updates can only be delayed for so long, an actual fix would be appreciated.