Windows 10: Issue with Remote Desktop sign in credentials,

Cannot get passed sign in credentials, anyone know how to make work? Been in contact with MS 5 techs, Still no connection. Using Win 11 PRO. Have set up like instructed.

:)

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Credentials

Hi,

The warning message that you encountered about your credentials can be caused by an improper configuration or a possible incorrect login details. To effectively assist you with your concern, we'd like to ask the following:

• Are you trying to sign in to your apps using a different device? If not, are you signing in through a remote desktop setup?
• When are you getting the error message? Could you attach a screenshot on your next post to help us better identify the issue.
• Have you tried using your account on another device? If yes, did you encounter the same error?

If you used your Microsoft account to sign in and got the same error, we suggest that you follow the steps provided on this
support article on how to reset your password to rule out any incorrect credentials issues.

We'll appreciate if you can send us an update.

 

After upgrading to Windows 10 Pro, Remote Desktop is not working

Hi Mayukh,

Thank you for posting your query on Microsoft Community.

I suggest you to run Built In troubleshooter and check if it helps.

Step 1: Please follow the steps below to run Built in Troubleshooter:

• Type Troubleshooting in the Search area on the taskbar.
  
• Click on View all on the left panel of the Troubleshooting Windows.
  
• Select Windows store Apps.
  
• Follow the on screen instruction.

Step 2: After running Troubleshooter follow the below steps.

• Type Remote Desktop in search bar.
• Select Remote Desktop app and open it.
• In the bottom you will see a button as Show Options.
• Click on Show Options, you will see the options to enter your credentials.
• Enter the credentials and click on Connect.
• Check if it works.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.