Windows 10: Issue with RemoteAssist changing keyboard layout

Hi all,I've got a question regarding the RemoteAssist app. I'm trying to help my granddad solve some driver issues with his USB ports and remote into his German laptop which is running Windows 10 and has a German keyboard. I'm from the UK so I use a British keyboard layout and a computer running Windows 11 accessing via QuickAssist.Strangely when I connect to his computer, his keyboard works just fine but when I disconnect from his computer, he suddenly is unable to type properly e.g. the letter 'p' is equal to his asterisk symbol or something like that.I've checked the languages section and

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Keyboard always changes the layout

Hi Michael,

I suggest you to follow the steps from this article and check:

Change the default keyboard layout or input method

Change your keyboard layout - Microsoft Support

Note: Applies to windows 10 as well.

Please get back to us with the results of the issue in regards with
keyboard layout and any other questions you might have regarding Windows operating systems. We are happy to assist.

Regards,

Guru Kiran

 

Changing the keyboard layout

Hello,

Thank you for keeping us posted.

As per the description, I understand that you are experiencing issue changing the keyboard layout in Windows 10 on the system.

I certainly understand your concern and will try my best to help you.

I really appreciate all your efforts in trying to fix the issue.

I would suggest you to refer to the suggestions provided by
“Rajesh Govind” replied on October 13, 2014 in the following Microsoft Community link.

Redirecting

Also, I would suggest you to refer to the article given below and check if that helps.

Change your keyboard layout

Change your keyboard layout - Microsoft Support

Note: The above steps holds good for Windows 10 as well.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Jayant

 

Windows 10 "Update" Changed keyboard layout on welcome screen and I can't change it back.

Hi,



I understand your concern and will assist you to resolve the issue.

• 
  How many keyboard language have you installed?
  

If you have installed more than 1 keyboard language in your system, then I suggest you to remove the keyboard language other than default language and check if it helps.

Follow the steps to remove the language.

• 
  Open Control panel.
  
• 
  Click on language.
  
• 
  Select the language and click on remove option at the top.
  

And also refer the link below and check if it helps.

Change your keyboard layout - Microsoft Support



Keep us posted on this issue so that we can assist you better.