Windows 10: Issue with Resetting PC - Account Password Not Accepted

Hello, I'm encountering a problem while attempting to reset my PC while keeping my files. I hope someone can help me resolve this issue. Here's the problem: When I initiate the reset process and choose the option to keep my files, the system prompts me to enter my account password for verification. However, even though I'm certain that the password I'm entering is correct I've just logged into my Mobile with it, the system keeps rejecting it, saying it's incorrect. I've double-checked for typos and ensured that I'm using the right password, but the issue persists. I'm stuck at this point

:)

 

How to reset Windwos 8 Password?

Change or reset your Windows password - Microsoft Support

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

I can not reset my google password

Two step works for me if your phone info is the same as it was you should be able to recover it.

 

Issues while resetting Microsoft account password

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while resetting the password for your Microsoft account.



As you have that after entering the code it asks you to enter the current password, I would suggest you to try the following steps and see if that helps.

1. Try resetting the password using in-private browsing. If you are using Edge or Internet Explorer press,
   Ctrl + Shift + P to open Private tab. If you are using Chrome, press
   Ctrl + Shift + N.
   
2. Try clearing Cookies and Cache of the browser. Refer the article
   
   Delete and manage cookies. To clear Cookies in Edge follow the steps mentioned below.
   

• Open Microsoft Edge and go to
  Settings and more > Settings > Privacy & security.
  
• Under Clear browsing data, select
  Choose what to clear.
  
• Select the Cookies and saved website data check box and then select
  Clear.
  

If the issue persists, please get back to us with the details of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator