Windows 10: Issue with Surface Pro 4 waking up. Please help!

Hey everyone, I'm new to the formum and I was hoping to get some help regarding my new Surface Pro 4. The issue I'm, having is that whenever my Surface Pro sleeps or hibernates I am unable to wake it back up. When this happens I have to do a hard reset each time which gets annoying. My device is up to date as of 02-03-2016 and I've tried turning off hibernate and altering what pushing the power button does but nothing seems to solve the problem. Any insight would be appreciated.

:)

 

High cpu utilization 40% on Surface 4 Pro, Service Host local system (network restricted 14) cpu more than 40%

Running 10586, problems:

1) I did not put my surface 4 pro to sleep overnight, it will go to this high CPU load by itself

2) I have issue doing restart/shutdown but to force shutdown everytime

3) I always have issue on sleep, either it is heating up the surface or it sleep forever and doesnt wake up

4) Upon wake up, WIFI always cannot be connected, either I need to disable/enable the Marvell AVASTAR adapter in device manager or under network connection (this window sometime hang) to connect to WIFI again.

Is there a solution to all these? If not please advise and I will ditch Surface 4 Pro (I has been Surface user since Surface Pro) as it highly affected my daily work.

Tried DISM, SFC and all completed without issue, previously corrupted files/something was fixed.

Surface 4 Pro i7, 512GB SSD, 16GB Ram - Windows Update all updated.

PS: The first i get it installed, it took me 3 times to reinstall as it always stuck at login screen, not sure that time is it because of compatibility issue with kaspersky internet security (I has been using kaspersky for 10 years).

Thanks!

 

No "Allow wake timers" option in advanced power settings

There is no "Allow wake timers" option under "Sleep" (or anywhere) in the advanced power settings. The only option under "Sleep" is "Sleep after". Was this removed in a recent update? Might it be something that a group policy removed? Could it be something
specific to the Surface Pro 4? I need to be able to disable the wake timers.

Possibly related information: "Allow scheduled maintenance to wake up my computer at the scheduled time" is greyed out in the maintenance settings in the "Security and Maintenance" control panel and the "Schedule a time" radio button in "Restart options"
in "Settings" is also greyed out (and supposedly off, but I do not know if the setting is honored when there is no option to change the setting).

System details:

Surface Pro 4

Windows 10 Pro 1709 build 16299.192

Moved from: Surface / Surface Pro 4 / Power, battery, and performance

 

Try resetting to OS so that default settings are restored. The surface tablets use a couple unique features regarding power settings. Changing them can cause problems.


Do not reinstall your OS from scratch, I've interpreted (possibly incorrectly) Microsoft's policy that this voids your warranty.

 

I do not have this problem but others do. This issue is dealt with on the Microsoft Community Surface forum. You might check it out.

 

Unfortunately this appears to have been a problem with a certain amount of these computers...a bad batch perhaps.
I believe that most of the problems (I will list my own) are updating from version 10240 to 10586.
Have had to RTM two different ones within two weeks faults being....unable to wake, freezing, graphics display driver kept cutting out or variable light, faulty registry source files missing, advised by seller to clean install which did not solve the problems.
The second one was RTM,d this week.
What I will say is when working a fabulous piece of kit, and will certainly repurchase one when these faults are eradicated.

 

Craig.
This link will explain the reason for your having to do a hard reset.
Trying to Explain the Surface Sleep Problems - Thurrott.com

 

Hello friends, Could you please check this url: Microsoft working on 'sleep' issues with Surface Pro 4, Surface Book with solution early next year | Windows Central to solve your problem about the Surface Pro 4 waking up. Here they are providing the complete information about the issues on Microsoft surface pro4.

Microsoft Surface Pro 4 Promo Code