Windows 10: Issue with Synaptics Touchpad

Hi all,I have been having a problem with my laptop cursor freezing all the time. I am using Windows 10 on a HP Laptop with the integrated Synaptics SMBus Touchpad. I followed clean boot instructions to identify the issue, and found that when I have "SynTPEnhService" by Synaptics enabled, the cursor freezes, but when I disable the same program the cursor works normally again. Unfortunately, disabling this program means I lose a lot of convenient touchpad functionality. Troubleshooting steps I have already done:1. Updating the touchpad driver2. Rolling back the driver3. Manually installing &a

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Synaptics touchpad - scrolling issues after Win7 to Win10 upgrade

My Samsung laptop has a Synaptics touchpad. Windows Update does not list or recommend any driver update for it, not even in the 'optional' list. If it did, I'd give it a go! For reasons of space and convenience, I don't use a separate mouse with a laptop. I'd rather use what's already there and built in - if I can.

The Samsung Support website offers a whole list of drivers for the RF511 - from Wifi and LAN to touchpad and battery-manager, as well as all the Samsung bloatware apps. But unhelpfully, does not always make clear which ones might be relevant. It offers two Touchpad drivers, neither labelled Synaptics. One is simply listed as v.4.1.0.0. of 20 Aug 2012, and the other as WXP v.4.6.0.0 of 28 Nov 2011. Neither seems to correspond or be in the same 'series' as the driver currently installed.

But the curious fact is that the present driver seems to work fine on my laptop. If it ain't broke, why mess with it? It's just that the scrolling doesn't play nicely with the Win10 Start Menu and the Settings pages. To me, that suggests it's an issue with Win10 - or those elements of it - not with the touchpad itself or its driver.

 

Synaptics touchpad - scrolling issues after Win7 to Win10 upgrade  

Well, there's more to report.... and possibly progress, although with a slight twist.

A conversation in another thread with @Try3 led me to a guide he had produced here about searching for drivers (in this case for a touchpad) using the Hardware ID.

So I found the ID for my touchpad and went looking. I couldn't find anything through a search on the Synaptics site. But the search led me to one or two download sites (filehippo was the one I went to) which apparently offered drivers for this touchpad. I downloaded v.19.2.17.59 - and installed it.

To my slight surprise, and great relief, the touchpad works with this more recent driver. The good news is - it now also scrolls properly in the Win10 Start Menu and in Settings pages, and in the MS Store - all the UWP-designed apps where scrolling didn't previously work.

The weird news is that in Device Manager the touchpad is now listed as a Dell touchpad. The driver still shows as manufactured by Synaptics. But the Synaptics tab for additional settings (with all the options listed in my earlier post #9) has gone.

I suppose if I had followed @Bastet 's advice to try the Precision touchpad driver, something similar would have happened?

Anyway - I suppose this is a step forward, in that the scrolling problem is resolved. No help from either the Samsung support or Synaptics websites, but ultimately this forum has both identified the cause of the problem (UWP apps - thanks @jbcarreon123 ) and suggested a solution (thanks @Try3 ) albeit carrying a Dell label.

 

Synaptics touchpad - scrolling issues after Win7 to Win10 upgrade

Download the latest version -- make sure that the drivers is for the correct machine.
Drivers for W7 can be used in W10.