Windows 10: issue with temporary files in the disk cleanup 1803

Hi Microsoft:

I reinstalled my Windows because previously, when I go to disk cleanup to cleanup files, I noticed that the temporary files will not cleanup. I tried it in the new user account by the same issue. It didn't happen in 1703 or 1709. It happened before in the earlier install of 1803. It got to be a bug in 1803. Any workaround? It states that it could be manually deleted. Where are those files stored, anyways?

:)

 

Disk Cleanup - Padlock on Temporary Internet Files

Hi Dennis,

Deleting temporary files is one way of to free up space on your drive.

For us to properly isolate your concern and provide an appropriate resolution, kindly answer the following questions below:

• We would like to confirm if you were running the Disk Cleanup utility?
• Can you confirm that the only files you cannot delete were all temporary Internet files?
• Was there a lock displayed beside the temporary Internet files?
• Were there any error messages when you tried to run a disk clean up.
• Can you send us a screenshot of the error message?
• What troubleshooting steps have you done so far?

Looking forward to your response.

 

Disk Cleanup after The anniversary update

Hi,

I realize the inconvenience you are experiencing with Disk Cleanup. I will certainly help you.

As per your query, I would like to inform you that, it is safe to delete all the files with extension .tmp in the temporary files folder.

I suggest you to try deleting the temporary file manually by the steps provided below and check if it helps:

• Go to Windows key+ R and type
  temp
• Select all of the files and folders within the Temp folder and delete.

Please follow the below link to run disk cleanup:

https://support.microsoft.com/en-us...-996f-99e02c7301c2/disk-cleanup-in-windows-10

Kindly update us on the issue to assist you further.

Thank You.

 

Cannot Cleanup Temporary Internet Files

Recently when running Disk Cleanup on my Windows 10 Surface tablet, there are 1.10 GB of Temporary Internet Files listed under Files to delete. Checking this box and clicking OK does not remove them.

I also notice these same files listed when I when I run Clean up system files. I am not able to remove these file here either.

When I click on the Temporary Internet Files and select the View files button, Disk Cleanup opens the AppData > Local > Microsoft > Windows > INetCache > IE folder with only the message "This folder is empty" displayed. The IE folder properties lists 3
files and 1 folder and the Attributes Hidden is checked. Unchecking the Hidden attribute does not return any files.

Windows 8 was originally installed on this Surface Tablet and I upgraded to Windows 10 last September. Automatic updates is turned on.

I welcome suggestions for resolving this issue.

Thanks!