Windows 10: Issue with Touchpad after Windows 11 Pro Update on ASUS GU502GV

Hi everyone,After updating my Windows 11 Pro, my touchpad stopped working. When I check the Device Manager, it appears under "Human Interface Devices" as hidden. If I try to update the driver using the ASUS driver I downloaded, it tells me that the latest version is already installed.Additionally, it says the device is disconnected, but I am 100% sure it is connected. This has happened to me before, and when I took my laptop to technical support, they reinstalled Windows, and the touchpad worked for a while. However, after a Windows update, it stopped functioning again.Previously, I tried unin

:)

 

touchpad gestures two finger scroll not working Asus 501

Hi there,

1. Go to N501VW | ASUS Global Downloads
2. Download the latest ATK - ATKPackage driver
3. Download the latest TouchPad - ASUS Smart Gesture (Touchpad Driver)
4. Uninstall both the Touchpad driver and the Asus ATK package driver.
5. Reboot
6. First install ATKPackage driver (IMPORTANT to do this FIRST)
7. Reboot
8. Then install the TouchPad driver (may need to reboot)
9. Test if all is working as it should

I had this same issue with my Asus UX305 when I upgraded to Windows version 1803 and doing the above steps solved the issue for me.

 

Asus G771 touchpad issue

Hello,

To provide you the appropriate solution on this concern, we would like to know more about the issue. Can you answer the questions below:

• Did the issue happened after updating your OS version to the Creator's Update?
• You have mentioned that the touchpad has been working for Microsoft's driver and not for the ASUS driver, did I get that correctly?

Meanwhile, you can follow the steps below to run the hardware troubleshooter:

• Press the ‘Windows + W’ key on the keyboard.
• Type troubleshooter in the search box and then press
  Enter.
• Click Hardware and Sound and run the
  Hardware and Devices Troubleshooter.
• Follow the on-screen instructions.

Let us know if the steps above worked for you.

 

ASUS Touchpad not working

Hi Cyril,

There's a possibility that you're getting this concern due to an out-dated driver. For us to better assist you, we'd like to ask a few questions:

• Were there any recent changes prior to the issue?
• What troubleshooting steps have you tried so far?

In the meantime, we suggest that you check if ASUS Touchpad is enabled on your device. To do that, you may follow these steps:

• Type Settingson the search bar and press Enter.
• Select Devices.
• Click Mouse & touchpad.
• Select Additional mouse options on the right pane.
• Choose Device Settings (some called ELAN) pane, check Yes/No of Touchpad. If
  No, click Enable and select OK.

Let us know how it goes.