Windows 10: Issue with "Your Password has expired and must be changed. Sign in using your PIN to change it"

I've been using my Win 10 laptop for over 15 months without issue and accessed it ok yesterday.

This morning I went to log on using my fingerprint and got the above message.


I don't remember ever setting up a PIN. After a reboot, under the PIN there was an option for 'forgot your PIN' but when I select this nothing happens.


I've changed my password on my Microsoft account but this doesn't seem to filter back.


I'm stuck and have a very expensive brick at the moment :-


How can I get onto my laptop and past the sign-in process.


Thanks for reading and responding.

:)

 

Windows 10 Change password to pin

Hi Ana,

Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



Please share the details.

• 
  Are you able to log in to your desktop?
  
• 
  Do you see any error code along with the error message?
  

I suggest you to go through the below steps and check if it helps.

Follow these steps to set up a PIN on your Windows User Account:

• 
  Press the Windows +S key combination to display the Search box.
  
• 
  Type the word pin into the Search box, then click
  Set up PIN sign-in.
  
• 
  Find the “PIN” section and click the Add button.
  
• 
  Type in the password for your User Account, then click the
  Ok button.
  
• 
  Select and enter a 4 digit numeric pin, then enter it again for confirmation.
  
• 
  Exit the PIN setup utility.
  

From now on you’ll be able to log in to your Windows account by entering your 4 digit PIN instead of your password.



You can change your PIN at any time by following the steps below:

• 
  Press the Windows +S key combination to display the Search box.
  
• 
  Type the word pin into the Search box, then click Set up PIN sign-in.
  
• 
  Find the “PIN” section and click the Change button.
  
• 
  Enter your Windows password, then click the
  Ok button.
  
• 
  Select and enter a new 4 digit numeric pin, then enter it again for confirmation.
  
• 
  Click the Finish button.
  
• 
  Exit the PIN setup utility.
  

Check if it helps.



I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

Thank you.

 

Cannot change my Win 10 PIN

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue

• 
  What exactly happens when you try to change the pin?
  
• 
  Are you getting any error message?
  

I suggest you to follow the steps below to reset the password and check if it helps.

You can reset your PIN by going to Settings >Accounts >
Sign-in options and clicking on “I forgot my PIN”.

Note: that the PINs for all users on the device must be reset this way for any PIN.



Refer the link below and check if it helps.

How do I change my password?

http://windows.microsoft.com/en-us/windows/change-password



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

The User’s password must be changed before signing in....

Hello David,

To better assist you with your concern, I'd like to know the following information:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.

• Have you tried disabling the User must change password at next logon for your OEM administrator account? If not, refer to the steps below:

1. Press Windows key + R, then type lusrmgr.msc and press
   Enter.
2. Click on Users, right-click on your OEM administrator account and select
   Properties.
3. Uncheck the box for User must change password at next logon. Click on
   Apply and OK to save changes.

• It would be best if you can also send me a screenshot of the said issue.

Looking forward to your response.

Regards.