Windows 10: Issues importing photos from my iPhone to the Photos app

I have a fairly new iPhone and Windows 11. When I connect my phone to import photos, the PC recognizes the photos, but it doesn't recognize which ones have already been transferred to my PC. The old photos app did this every time. The photos are also completely out of order in the app, so I have to do a manual scroll through and try to figure out which are the newer photos to import. How can I fix this? Is there a setting I'm missing, either on the Photos app or iPhone?

:)

 

iPhone Photos import to Windows 10 PC not working

I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

I want to use it the following way

1. connect iPhone via USB to my Windows 10 PC
   
2. open Microsoft "Photos" app
   
3. click in the upper right on import > add from the device over USB
   
4. select all photos and click import
   

4th step is where it fails, with no usable message.

• I have set the device as trusted on iPhone
  
• I mostly don't see it in My Computer, therefore I cannot just copy
  
• I tried uninstalling every driver and iTunes software
  
• Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
  
• it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
  
• iTunes can successfully copy entire phone.
  
  Other attempts
  
• I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
  
• I tried using iTunes for Syncing the Photos
  
  • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
    

 

Photos app doesn't import photos from Iphone

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to import the pictures from your Iphone to the PC using photos app. We appreciate your effort in troubleshooting the issue and providing us a detailed information about it.

In this scenario we would suggest you to perform these steps and check if that help to fix the issue.

1. Open Settings on iPhone
   
2. Check for Transfer to MAC or PC option
   
3. Under Transfer to MAC or PC, mark the ‘Keep Originals’
   
4. Disconnect and Re-connect the device
   
5. Try to import again.

If the above steps doesn’t fix the issue, then try this work around and let us know the status.

1. Connect your Iphone to the PC via USB.
2. Then open File Explorer and go to
   This PC. Double click on the Iphone Drive and click on
   Internal Storage.
   
3. Then navigate to DCIM and select the pictures that you want to import.
   
4. Copy and paste them in the Pictures folder of the PC (Create a folder inside the Picture folder).

You can also refer these article as additional information:

Import photos and videos from phone to PC

Transfer photos and videos from your iPhone, iPad, or iPod touch

Meanwhile, we would also like you submit a feedback of this issue in the

Feedback Hub, which gives our developer team the opportunity to research on this and provide a resolution to get the issue fix.

Let us know how it goes.

Aditya Roy

Microsoft Community – Moderator

 

Photos won't import from iPhone to Photos app on Windows 10

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties as you are unable to import pictures from your iPhone to the PC using Photos app.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the version of Photos app installed on the PC?
  
• Were you able to import photos before using Photos app on the PC?

Meanwhile, we would suggest you to perform these steps and check.



Step 1: Reset Photos App

1. Press Windows + I key to open Windows
   Settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll and look for the Photos app.
   
4. Select the app and click on Advanced
   option.
   
5. Click on Reset and once you see a
   tick mark, then relaunch and check.
   

Step 2:
Uninstall app using Power shell command

1. Press Windows + X key and select Windows PowerShell (Admin).
   
2. Copy and paste this command, then press enter:
   Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
   
3. Close the PowerShell command and restart the PC.
   
4. Reinstall the Photos app from Microsoft Store and check.

Step 3: New User account

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.



You may also refer these articles for additional help:

Fix problems with apps from Microsoft Store

Transfer photos and videos from your iPhone, iPad, or iPod touch

Import photos and videos from phone to PC



If the issue still persist, I suggest you to leave a

Feedback for this issue and provide us the Feedback Hub link so that our developer team can look into this issue.



Steps to share the Feedback Hub link:

1. After submitting the feedback on Feedback Hub, go to the Feedback section of the app.
2. Select the My feedback tab to see your feedback.
3. Select the feedback and then click Share.
4. Once you click on share, a link will be generated like
   https://aka.ms/*****.
5. Click on Copy link and then paste the link in your reply to this message.

Regards,

Aditya Roy

Microsoft Community – Moderator