Windows 10: Issues when playing games in Full Screen with "Play HDR games and apps" Enabled

I have the "Play HDR games and apps" setting enabled, otherwise everything I use on the monitor looks dull. I have been randomly getting black screens for a while now while playing full screen games. Took me weeks to figure out why this was happening.

When I turn up or down my pc volume by using the scroll wheel on my keyboard, a volume indicator appears on the top left of my monitor with the volume level.
This works perfectly on windowed / borderless games even with HDR enabled however if HDR is enabled and I am in Full Screen, when I adjust the volume I get a black screen. It then reconnects and a box in the center of the monitor appears to indicate the resolution is 2560 x 1440 HDR.


Keyboard: Corsair K95 Platinum.

Graphics Card: Geforce RTX 2080 Super.

Processor: IntelR CoreTM i7-9700K CPU @ 3.60GHz, 3600 Mhz, 8 Cores, 8 Logical Processors.

Monitor: 2560 x 1440 165hz, Connected via Display Port.



Does anyone have any suggestions how I can get the volume control to not cause black screens while playing in Full Screen games with HDR enabled?

:)

 

Why are 'Play HDR game and apps' & 'Use WCG apps' functions cannot be enable on a laptop built-in HDR display

My laptop is a Thinkpad X1 Extreme, and it comes with a 4K resolution Dolby Vision HDR built-in display, and the graphic cards are the Intel UHD Graphics 630 and NVIDIA GTX1050Ti Max-Q.

In the Display settings on Windows 10 Version 1909, only the 'Streaming HDR video' function can be enabled, but the 'Play HDR game and apps' and 'Use WCG apps' functions cannot be enabled on the built-in display.

As soon as I connect my TV which supports HDR10 to the laptop, these two functions can be enabled right away on this TV.

I wondering why the 'Play HDR game and apps' & 'Use WCG apps' functions are not available on a built-in display? Is it related to the display hardware, or the graphic card driver, or something else?

 

Issue when playing games

Hello,

This issue when you're playing games can be due to incompatible driver since it can be resolved by updating the display driver. However, we would like to know more about your concern. Kindly provide us the needed information below:

• Which device are you using in playing games?
• Is this issue happening when you're playing online or offline games?
• Is there a connected USB device?
• Are you getting any error messages?

As an initial recommendation, we suggest that you try reinstalling the driver instead of updating it. Here's how:

• Open Device Manager.
• Right-click (or tap and hold) the name of the device.
• Select Uninstall.
• Restart your PC and Windows will attempt to reinstall the driver.

Looking forward to your response for any updates.

 

No Sound while playing games.

Hi Marbea,

For us to further isolate the issue, please clarify the following:

• What is the make and model of your device?
• Did you receive any error messages?
• Are you experiencing the issue when playing games only?
• Is the issue the same when playing a different game? What game are you trying to play?

Meanwhile, you can check and try performing the troubleshooting steps provided in this

article. Let us know how it goes.

Regards.