Windows 10: Issues when signing in or downloading apps from the Windows Store on my Dell laptop

Hello,


I am having issues signing into the Windows store on my laptop.


I am able to select my account and click continue. Once I do so, a new window pops up, it says "Just a moment" and that's it. The new window is blank. 99% sure it is not my account, since I am able to use my account on my desktop with no issue. Here are some specs for the laptop.


Dell Inspiron 5535

-AMD A8-5545M APU with Radeontm HD Graphics. 1.70 GHz Processor

-12 GB Ram

-64-bit operating system, x64-based processor

Windows 10 Home

-Version 1909

-OS build 18363.778


I tried following some help that I found, seeking other users with similar issues. Here is the link to the most recent one I tried.

https://answers.microsoft.com/en-us/windows/forum/all/microsoft-store-is-not-opening/5ccc05d6-e1fa-4b0d-be23-f190f6779c0e

"1. Let's try to repair any possible corrupted system files by pressing CTRL+SHIFT+ESC keys together >click File menu > click "Run new task" > type cmd & tick the checkbox "Create this task with administrative privileges" > click OK > copy/paste below command.
SFC /scannow

2. Kindly re-register the Windows Store Apps by pressing CTRL+SHIFT+ESC keys together >click File menu > click "Run new task" > type Powershell & tick the checkbox "Create this task with administrative privileges" > click OK > copy/paste below command.
Get-AppXPackage -AllUsers Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$$_.InstallLocation\AppXManifest.xml"}

3. Once done, open File Explorer & navigate to "C:\Users\YOUR_USERNAME\AppData\Local" were "YOUR_USER" is your computer username, and delete the "TileDataLayer" folder. Reboot your PC & check the issue.
Note: If you can't see the "TileDataLayer" folder, you may skip this step." Nothing works so far. Please and thank you for any help.

:)

 

Can't download apps onto my Dell Laptop using Windows 10

Hi Marilyn,

A few possible reasons can be the cause of this issue with Windows Store. In order to diagnose the problem, we suggest that you run the Windows Store Apps troubleshooter. This troubleshooter fixes problems that may prevent apps from downloading and installing
correctly. To run it, follow the steps below:

• Click Start.
• On the search bar, type Troubleshooting and click on
  Troubleshooting from the results.
• On the left pane, click View all.
• Click Windows Store Apps.

In addition, we recommend that you manually reset the Windows Store app cache then try to download apps again. To manually reset, follow the steps below:

• Click Start.
• On the search bar, type Command Prompt, and right-click Command Prompt
  from the results.
• Click Run as administrator.
• Type wsreset, and press Enter.

If the issue persists, we would like to know the following information to help us further identify the cause of this matter:

• Do you receive any error messages when downloading apps? If yes, what is the exact error message?
• Have you made any changes to your laptop before experiencing this issue?

Keep us updated with the results, and we will be glad to assist you further.

 

Unable to download apps from Windows Store

Hi Nishadha,

Sorry for the delay in response.

Do you face an issue with a particular\ all apps?

As you have issue with the store downloading apps, try to run these inbuilt troubleshooters.

We would suggest you to try the steps mentioned in the link

• Type troubleshooting in the search box and hit Enter.
• Click View all from the left pane and select Windows store apps.
• Follow the on-screen instructions and check.

and

Follow the same steps to use the Windows update troubleshooter.

Hope this information helps.

 

Windows Store sign in issue

Hi,

Sorry for the delay in response.

We would suggest you to try the steps mentioned in the link

• Type troubleshooting in the search box
  and hit Enter.
• Click View all from the left pane and select Windows store apps.
• Follow the on-screen instructions and check.

If the steps don't work try these steps:

Try to reset the Windows store and check.

• Press Win + R on the keyboard to open run Window.
• Type wsreset.exe to reset the Windows store cache.

Hope this information helps.