Windows 10: Issues when updating to KB3213986 and when doing an in-place upgrade

Discus and support Issues when updating to KB3213986 and when doing an in-place upgrade in Windows 10 Updates and Activation to solve the problem; So, I've been having some major issues with the latest Windows updates (KB3213986 (OS Build 14393.693) & KB3216755 (OS Build 14393.726)). So I'm still... Discussion in 'Windows 10 Updates and Activation' started by libi, Mar 2, 2017.

  1. libi Win User

    Issues when updating to KB3213986 and when doing an in-place upgrade


    So, I've been having some major issues with the latest Windows updates (KB3213986 (OS Build 14393.693) & KB3216755 (OS Build 14393.726)). So I'm still running on build 14393.576.

    During the first restart after an update I get the "Windows couldn't complete updates. Undoing changes..." error and update history will show the updates as failed.

    These issues also occur with standalone installers and with updates installed through WUMT.

    Event viewer shows the error as follows:

    So far I've tried the following procedures to no avail:

    Microsoft's update troubleshooter

    sfc /scannow

    DISM /checkhealth and /restorehealth (i've tried /restorehealth with both online resources and local repair resources from a Windows 10 UBS stick), none are giving errors or telling me that something has been repaired.

    Restarting the update service

    Deleting the SoftwareDistribution, $Windows.~WS / $Windows.~BT -folders.

    Using tweaktowns Windows -repair.

    Tried with just the OS drive connected to the motherboard.

    I've also tried to do an in-place upgrade of Windows 10 through an image that I've created using the MediaCreationTool and creating a bootable USB stick with Rufus. Was hoping that would solve the issues but the installation always halts at 33-34% and throws the "Windows 10 installation has failed" pop-up Window.

    When looking through Event Viewer and the C:\$WINDOWS.~BT\Sources\Panther\setupact.log -file I found that the setup is throwing the same 80070057 error that Windows update did! :

    Some interesting things I picked up from setupact.log can be found on the attachment.


    Other updates like definitions for Defender and updates for Office applications are coming through and installing just fine. It's just the cumulative updates and the in-place upgrade installations that are failing constantly. I've also tried a different .iso (July 2016 edition from Dreamspark) and that gives me the same errors as well.To be honest, I'm pretty much at a loss here and any help would be greatly appreciated.

    :)
     
    libi, Mar 2, 2017
    #1
  2. Ma. Lau Win User

    Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3213986) - Error 0x8e5e03fa QUESTION

    Hello,

    For better assistance, we would like to know more information about your concern.

    • Are you trying to install the Cumulative Update KB3213986?
    • When did you get the error?
    • Where do you get the error code or message?
    The Cumulative Update KB3213986 will not cause an issue with your Spotify application. You can check on this
    link to know more information about KB3213986.

    Regards.
     
    Ma. Lau, Mar 2, 2017
    #2
  3. Ankinray Win User
    Windows 10 Pro Cumulative Updates Repeatedly Fail

    I have tried every method I can find to install the Cumulative Updates since the Anniversary update was installed. The latest I have tried is KB3213986. Right now, I get this error:

    Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3213986) - Error 0x80070776

    If I run the troubleshooter, it shows that issues were fixed, but when I try the update again, it fails with the same message. If I run the troubleshooter again, it finds the same issues and shows they are fixed again.

    I have tried downloading the standalone installer, manually deleting the software distribution files and even a repair upgrade, which also fails.

    All other Windows Updates install fine.

    What information do I need to post to troubleshoot this issue?
     
    Ankinray, Mar 2, 2017
    #3
  4. hawkman Win User

    Issues when updating to KB3213986 and when doing an in-place upgrade

    Hi Libi,
    can you go to device manager, include hidden,

    Any errors
    down arrow , ! , or problem devices.

    Roy
     
    hawkman, Mar 2, 2017
    #4
  5. libi Win User
    Hi Roy,

    Thanks for the suggestion. Device Manager looks normal and there aren't any problem devices. :/

    Edit: I'm pretty sure it has something to do with drivers though, as the first line in the log file where error 0x80070057 can be found, states:

    2017-03-03 17:54:44, Error SP Failed to get driver packages from the online system. Error: 0x80070057[gle=0x0000007a]
     
    libi, Mar 2, 2017
    #5
  6. Berton Win User
    Build 14393.726 was pulled off by Microsoft, probably next Patch Tuesday [there were problems with it]. Or maybe they'll have an even newer version.
     
    Berton, Apr 5, 2018
    #6
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Issues when updating to KB3213986 and when doing an in-place upgrade

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