Windows 10: Issues while playing videos in browser and Cortana closes unexpectedly while setting up

I recently purchased a surface pro 6 (1 week old) and I'm running into two major issues.


1) When on Youtube or another site that plays video's, sometimes the video doesn't play properly and starts to stutter as if I'm playing it at 0.25x speed. The only way the issue resolves is if I restart my computer but of course it comes back. This happens frequently even when I'm not doing heavy multi-tasking. Flash is upto date.


2) The other issue is with Cortana. I try and use it but the moment I select it or try and go to settings and select the option "learn how I say "Hey Cortana"" Cortana software briefly opens and then closes.


Any suggestions?



***Original title: Lagging Video and Cortana not working***

:)

 

Graphics Issue/video/cortana issues SP4

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you in accessing the Surface Pro 4 device, we will help you with this issue.

Do let us know the game which is causing this issue?

Method 1: I suggest you to update the display drivers and check if it helps.

Steps to Update
Display Driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right on the Display Adapter and click on
  Update driver software.

Method 2: As you are unable to access the videos from Microsoft Edge, I suggest you to access the video from Internet Explorer and check if the issue persists.

I suggest you to clear cache and cookies from the Microsoft Edge browser and check if it helps.

Steps:

• • 
    Open Microsoft Edge, click on
    More Action at the right top corner.
    
  • 
    Click on Settings, click on
    Choose what to clear under Clear browsing data.
    
  • 
    Select the Browsing history, caches and cookies and hit
    Clear.
    
  • 
    Close the browser and try to open it again.
    

Method 3: As you are facing issues with accessing Cortana, I suggest you to turn off Cortana, restart the device, turn on Cortana and check if it helps.

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.

 

Issue with playing online videos

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with playing online videos.
I will surely help you to fix this issue.

To understand the issue better, I would need more information from your end.

• Which web browser are you using?
• Do you face this issue on all the web browsers?

This issue could have occurred due to incorrect Internet Explorer settings.

If you are facing this issue on Internet Explorer 11, I suggest you to try these steps and check if it helps.

http://windows.microsoft.com/en-us/internet-explorer/videos-dont-work#ie=ie-11

Warning: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental
control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

windows explorer closes unexpectedly after windows 10 update

Hi Sanjay,

There are several reasons why the Windows Explorer is closing unexpectedly. This may include an outdated video driver or the system files on your PC may be corrupted or mismatched with other files. Answering the following questions may help us in resolving
the issue:

• Aside from the Windows 10 Update, were there any other changes made on your computer prior to the issue?
• What is the exact error message or code are you getting when the Windows Explorer closes unexpectedly?
• Were you able to install all pending updates on your computer?
• What troubleshooting steps have you already performed?

Regards.