Windows 10: Issues with Bluetooth headphones and microphone in Microsoft teams

I have a pair of Bose QuietComfort 35 Series II headphones with inbuilt microphone which don't seem to be operating correctly with Microsoft Teams.

When I turn on the PC and headphones, I have two devices shown under Sounds > Playback - headphones and headset. The headset is also available under Sounds > Recording so I am assuming that this is the microphone element of my Bluetooth headphones.

When I start MS Teams, audio only works if the headset is selected for both Speaker and Microphone under the options in MS Teams, however the audio quality is terrible when listening with the headset as the active device.

I had resolved this by disabling the headset under Sounds > Playback, but this stops any audio working in MS teams.

I could deal with the poor quality if it was only the audio from the MS Teams call but when I set the headset as the speaker device in Teams it stops any other applications from using the headphones device.

:)

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Bluetooth headphones


I bought these headphones Amazon.com: Matone® Qy8 [New Version Qy7] V4.1 Wireless Bluetooth Headphones Best In-Ear Noise Cancelling Headphones with Microphone for Running, Sports Accessories. I connected them fine to my Iphone and Ipod but having problems with Windows I got them to pair but sound still comes through regular speakers only. In sound settings it lists the bluetooth headphones but says disconnected. I click on connect but that does nothing. Do not know what else to do

 

Headphones, microphone issue.

The device is the default and I have updated the drivers. They say they are up to date. I'll answer your questions below.

• Are you getting any error message?
  • No error messages.
• When did the issue start? It started last month sometime.
  • It goes in and out of doing what I want it to.
• Were there any recent changes made prior to the issue?
  • No changes were made.
• Have you tried using a different headphone to isolate the issue?
  • Yes.
• What troubleshooting steps have you d so far?
  • I have tried updating drivers, setting defaults, uninstalling and reinstalling drivers, changing headphones, turning off the microphone, changing the settings in Realtek Manager.

I've tried a lot of stuff without any luck. I'm not sure what the issue is.