Windows 10: Issues with connecting bluetooth to casa pop up desk

The Bluetooth is not detecting the casa pop up desk on my laptop. The light flashes on both the casa key and touch. how do I connect or do I need to reset some settings?how do I connect with more than 1 device?Thanks,

:)

 

Bluetooth Connection Issue - headphones, LE vs regular connection

Hello,

Thank you for writing to Microsoft Community Forum.

To have a better clarity on the issue and guide you accordingly, respond to the questions listed below:

1. Have you tried connecting the headphones to another computer and check if it’s working fine?
   
2. What is the make and model of the computer?
   

Meanwhile, I would suggest you with few simple steps. Kindly follow the same.

Step 1: Troubleshoot problems with Bluetooth accessories.

If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, kindly follow the article which gives you steps on
Audio troubleshoot problems from - https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems

Step 2: There are two terms regarding Bluetooth: pairing and connecting. Pairing is the introduction of one device to another. Once paired, they will stay in each other’s memory until manually erased. Once a device
is paired, the headset can then connect to that device to receive audio or voice from the device.

• Go into the device's paired list and manually select the Bluetooth.
  
• You may need to clear your paired list in your headset and re-pair your headset to your device.
  
• To clear your paired list in your headset, follow these steps: on the headset, press and hold the call and volume – buttons for 10 seconds
  
• The headset will revert to discoverable mode (slowly blinking LED), allowing you to re-pair the computer you want connect.
  

We await your response.

Regards,

Mala. S

Microsoft Community

 

Bluetooth Headphone Connection Issues

Hi,

I would suggest to perform some basic troubleshooting steps by following the article to find out the reason and to update the Bluetooth driver.

Check the Status of the Bluetooth in Device Manager and update it:

• Search Device Manager using Cortana.
• Right click Bluetooth drivers and select the Update driver software.

Check also if the Bluetooth service on your laptop is enabled by following this steps:

• Press Windows key + R and type service.msc
• Search for Bluetooth Support Service.
• Right click on the Service and click on Enable.

Let us know how it goes.

 

Issues with connecting wireless bluetooth headphones.

Hi Marvin,

Thank you for contacting Microsoft Community.
I will surely help you to fix this issue.

To understand the issue better, I would need more information fromyour end.

• Is the Bluetooth headset getting detected on the computer? Do you get any error message while connecting it?
• Are you able to connect other Bluetooth devices?
• Does the Bluetooth headset works fine on other computer?

This issue may occur due to damaged or incompatible drivers.

I suggest you to download and install latest Bluetooth driver from the computer manufacturer website and check if it helps.
If Windows 10 drivers are not available, I would suggest you to install driver in compatibility mode.

To install the Bluetooth driver
in compatibility mode, I would suggest you to follow these steps.

a. Download the latest
Bluetooth driver from the manufacturer’s website and save it on your local disk.

b. Right-click on the setup file of the driver and select “Properties”.

c. Select “Compatibility” Tab.

d. Place a check mark next to “Run this program in Compatibility mode” and
select latest Windows version from the drop down list.

e. Let the driver install and then check the functionality.

Refer the article for additional information.

http://windows.microsoft.com/en-us/windows-10/getstarted-connect-to-bluetooth-devices

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.