Windows 10: Issues with Laptop not shutting down after clean install of Windows 10 on new SSD

Discus and support Issues with Laptop not shutting down after clean install of Windows 10 on new SSD in Windows 10 Performance & Maintenance to solve the problem; Hi I recently upgrade my laptop with a new 500GB SSD. When I did this I did a clean install of Windows 10. All went well....I thought... Now when I... Discussion in 'Windows 10 Performance & Maintenance' started by PeterStrawson, Mar 24, 2021.

  1. PETERSTRAWSON
    PeterStrawson Win User

    Issues with Laptop not shutting down after clean install of Windows 10 on new SSD


    Hi

    I recently upgrade my laptop with a new 500GB SSD. When I did this I did a clean install of Windows 10.

    All went well....I thought...


    Now when I click "Shut Down" the laptop appears to shut down, screen goes black, however the power is still on, Keyboard lit power button lit.

    After some time it will often appear to restart itself. This morning it was at the login page when I went to it.


    When reopening it and logging in a message will appear in my browser, Chrome, that it wasn't shutdown properly and my open tabs were saved if I want to reopen them...


    When it goes to "sleep" the screen is black and doesn't restart on hitting any keys. It needs a hard power off to restart it. This loses any work I am on at the time....


    All worked fine prior to the new SSD and clean install.


    The laptop is a HP 8560W Elitebook running Windows 10 pro.


    Any help or advice would be appreciated.

    Please let me know what I can try to sort this apart from re-installing!

    Have tried updating drivers


    System Info attached

    System Information Report



    General

    Operating System Microsoft Windows 10 Pro

    Central Processor IntelR CoreTM i7-2820QM CPU @ 2.30GHz

    User Name peter

    Graphics

    Video Adapter NVIDIA Quadro 2000M

    Video Memory 2.0 GB

    Screen Resolution 1920 x 1080

    Storage

    Total Memory 24.0 GB

    Free Memory 19.0 GB

    Total Hard disk 1407.6 GB

    Free Hard disk 1331.4 GB

    I/O

    Mouse Synaptics PS/2 Port TouchPad

    Keyboard Standard PS/2 Keyboard



    Operating System

    OS Name Microsoft Windows 10 Pro

    OS Version 10.0.19042



    Internet Explorer Version 11.789.19041.0

    Microsoft DirectX Version DirectX 12

    OpenGL Version 10.0.19041.844 WinBuild.160101.0800

    Registry

    Maximum Size 4095 MB

    Current Size 134 MB

    Status OK

    Central Processor

    CPU Name IntelR CoreTM i7-2820QM CPU @ 2.30GHz

    Number of logical processors 8

    Code Name N/A

    Manufacturer GenuineIntel

    Current Clock Speed 2301 Mhz

    Max Clock Speed 2301 Mhz

    Voltage 1.2V

    External Clock 100 Mhz



    CPU ID Intel64 Family 6 Model 42 Stepping 7

    Socket Designation CPU 1

    Unknown 32 KB

    Unknown 8 KB

    Unknown 256 KB

    Unknown 32 KB

    Motherboard



    Manufacturer Hewlett-Packard



    BIOS Name Default System BIOS

    BIOS Vendor Hewlett-Packard

    SMBIOS Version 68SVD Ver. F.63

    BIOS Date 27/10/2016

    BIOS Features

    PCI is supported Yes

    PC Card PCMCIA is supported Yes

    BIOS is Upgradable Flash Yes

    BIOS shadowing is allowed Yes

    Boot from CD is supported Yes

    Selectable Boot is supported Yes

    EDD Enhanced Disk Drive Specification is supported Yes

    Int 5h, Print Screen Service is supported Yes

    Int 9h, 8042 Keyboard services are supported Yes

    Int 14h, Serial Services are supported Yes

    Int 17h, printer services are supported Yes

    ACPI supported Yes

    USB Legacy is supported Yes

    Smart Battery supported Yes

    Memory Resource

    Total Memory 24.0 GB

    Used Memory 5.0 GB

    Free Memory 19.0 GB

    Memory Usage 20%

    Physical Memory

    Memory Bank BANK 0

    Description Physical Memory 0

    Device Locator Top - Slot 2 under

    Capacity 4.0 GB

    Speed 1333 Mhz

    Manufacturer Micron

    Data Width 64 bit

    Memory Type EISA

    Form Factor SODIMM

    Physical Memory

    Memory Bank BANK 3

    Description Physical Memory 1

    Device Locator Bottom-Slot 2right

    Capacity 8.0 GB

    Speed 1333 Mhz

    Manufacturer Hynix/Hyundai

    Data Width 64 bit

    Memory Type EISA

    Form Factor SODIMM

    Physical Memory

    Memory Bank BANK 2

    Description Physical Memory 2

    Device Locator Top - Slot 1 top

    Capacity 4.0 GB

    Speed 1333 Mhz

    Manufacturer Micron

    Data Width 64 bit

    Memory Type EISA

    Form Factor SODIMM

    Physical Memory

    Memory Bank BANK 1

    Description Physical Memory 3

    Device Locator Bottom-Slot 1left

    Capacity 8.0 GB

    Speed 1333 Mhz

    Manufacturer Hynix/Hyundai

    Data Width 64 bit

    Memory Type EISA

    Form Factor SODIMM

    Disk Drives

    Name TOSHIBA HDWM110

    Media Type Fixed hard disk media

    Capability 931.5 GB

    Interface Type IDE

    Partitions 3

    Total Cylinders 121601

    Total Heads 255

    Total Sectors 1953520065

    Total Tracks 31008255

    Tracks Per Cylinder 255

    Bytes Per Sector 512

    Sectors Per Track 63

    S.M.A.R.T Support Yes

    Disk Drives

    Name SAMSUNG SSD SM841N 2.5 7mm 512GB

    Media Type Fixed hard disk media

    Capability 476.9 GB

    Interface Type IDE

    Partitions 1

    Total Cylinders 62260

    Total Heads 255

    Total Sectors 1000206900

    Total Tracks 15876300

    Tracks Per Cylinder 255

    Bytes Per Sector 512

    Sectors Per Track 63

    S.M.A.R.T Support Yes

    IDE Controller

    Name IntelR 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C03

    Manufacturer Intel

    Status OK

    Video Adapter

    Name NVIDIA Quadro 2000M

    Video Processor Quadro 2000M

    Manufacturer NVIDIA

    Video Architecture VGA

    DAC Type Integrated RAMDAC

    Memory Size 2.0 GB

    Memory Type Unknown

    Video Mode 1920 x 1080 x 4294967296 colors

    Current Refresh Rate 59 Hz

    Driver Version 21.21.13.7783

    Driver Date 13/01/2018

    Monitor

    Name Generic PnP Monitor

    Screen Height 864

    Screen Width 1536

    Status OK

    WiFi

    Product Name IntelR CentrinoR Ultimate-N 6300 AGN

    Service Name NETwNe64

    Manufacturer Intel Corporation

    MAC Address

    Ethernet

    Product Name IntelR 82579LM Gigabit Network Connection

    Service Name e1cexpress

    Manufacturer Intel

    MAC Address

    Sound Device

    Name NVIDIA High Definition Audio

    Manufacturer NVIDIA

    Status OK

    Sound Device

    Name NVIDIA High Definition Audio

    Manufacturer NVIDIA

    Status OK

    Sound Device

    Name NVIDIA High Definition Audio

    Manufacturer NVIDIA

    Status OK

    Sound Device

    Name NVIDIA High Definition Audio

    Manufacturer NVIDIA

    Status OK

    Sound Device

    Name NVIDIA High Definition Audio

    Manufacturer NVIDIA

    Status OK

    Mouse

    Name Synaptics PS/2 Port TouchPad

    Manufacturer Synaptics

    Buttons 0

    Status OK

    Mouse

    Name Logitech USB TrackMan Marble Wheel

    Manufacturer Logitech

    Buttons 0

    Status OK

    Keyboard

    Name Standard PS/2 Keyboard

    Description Enhanced 101- or 102-key

    Function Keys 12

    Status OK

    USB Controller

    Product Name IntelR 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D

    Manufacturer INTEL

    Protocol Supported Universal Serial Bus

    Status OK

    USB Controller

    Product Name IntelR 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26

    Manufacturer INTEL

    Protocol Supported Universal Serial Bus

    Status OK

    USB Controller

    Product Name Renesas USB 3.0 eXtensible Host Controller - 0.96 Microsoft

    Manufacturer Generic USB xHCI Host Controller

    Protocol Supported Universal Serial Bus

    Status OK

    :)
     
    PeterStrawson, Mar 24, 2021
    #1
  2. CK011885
    CK011885 Win User

    Installing Windows 10 on New PC?

    I'm going to be building a new PC on Christmas and want to install Windows 10 on it. I have Windows 10 on my current PC, which I installed upgrading from 8.1 with the files on a USB. How do I go about installing a clean copy of Windows 10 on this new PC? I think I recall something about installing it once makes Microsoft recognize your hardware, but since this will be a PC I'm not sure what steps I need to take. Do I need to go 8.1 -> 10 or is there a method of going directly to 10?
     
    CK011885, Mar 24, 2021
    #2
  3. JBOYDGOLFER
    jboydgolfer Win User
    New install Windows 10 (issue solved)

    It's good that you're not experiencing any issues. Unfortunately many folks are, a quick Google search will show the same info im offering the OP.

    Heres a couple examples:

    Here

    Here

    It's basically what I mentioned above, small issues here and there ,but nothing to end your day.. for the most part.

    I know it's anecdotal, but for my experience 95% of the time it's perfectly fine. The issues I've run into wouldn't be enough for me to roll back , but they would be enough (had I not installed it yet) ,to avoid it for another couple weeks which is why I'm suggesting it to the OP

    Windows 10 Fall Creators Update problems and complaints
    • Installation problems with the Fall Creators Update
    • Microsoft Edge problems with the Fall Creators Update
    • Drivers problems with the Fall Creators Update
    • Experience problems with the Fall Creators Update
    keep in mind, as of recently, the FCU is installed on 5% of devices roughly.....
     
    jboydgolfer, Mar 24, 2021
    #3
  4. JIMMY 2004
    Jimmy 2004 Win User

    Issues with Laptop not shutting down after clean install of Windows 10 on new SSD

    Clean Install Workaround for Vista

    You may remember this news story on techPowerUp! a couple of days ago relating to the lack of clean installs when using the Upgrade Editions of Vista, which required an old OS to be installed. However, Paul Thurrott has managed to find a workaround for this issue, which ironically lets users do a clean install Vista without any previous version of Windows, albeit a little tedious. Here are the steps:
    • Boot from the Windows Vista Upgrade DVD as normal
    • When prompted for a product code, leave this blank
    • Select the version of Vista you have purchased and let Vista install
    • When you boot to your desktop for the first time, run the Vista setup from Windows
    • This time enter your product key
    • When asked whether you want to do an Upgrade of Custom install, select custom and choose a clean install
    • Windows will now install for a second time and you should be able to activate it
    Remember, these steps are only advised for use in order to achieve a clean install of Vista, it is only legal to use the upgrade editions if you have previously purchased the appropriate version of Windows.

    Source: DailyTech
     
    Jimmy 2004, Mar 24, 2021
    #4
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Issues with Laptop not shutting down after clean install of Windows 10 on new SSD

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