Windows 10: Issues with PIN and Face Recognition Windows Hello after Windows 11 update

Ever since updating to Windows 11 my PIN has not been working to log into my computer. I have tried every single combination of PIN I have ever had but it says it is incorrect.Windows Hello is also not recognising my face 70% of the time. Sometimes it deos but rarely.So when I cannot log in I have to go through the process of saying I forgot my PIN and trying to reset it. When this happens and I reset it I get a message saying "Oops something went wrong. Try again later"Then it actually logs me in?I have tried to change my PIN - but I need the PIN in order to do that.Again, I have to go throug

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Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

https://support.microsoft.com/en-us/help/17215/windows-10-what-is-hello

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.

 

Windows Hello does not save face or pin

Hi Angelo,



We'd like to learn more about your concern with Windows Hello so that we can provide the best resolution. We just have a few questions for you:

• 
  Did the PIN and the face recognition work properly before Creators Update?
  
• 
  Do you get an error message when you try to save your biometric data or your PIN? If yes, please provide a screenshot.
  
• 
  What troubleshooting steps have you tried so far?
  

 

An Update About Face Recognition on Facebook

Privacy Matters

We’ve continued to engage with privacy experts, academics, regulators and people on Facebook about how we use face recognition and the options you have to control it.

We’ve made the steps to update your settings clearer and you can opt to leave your setting off right in the notice, as opposed to having to go to a separate screen. If you do nothing, face recognition will remain off for you.





There’s also an opportunity to review information about our technology and the features it powers so that you can make the choice that’s right for you.

Finally, Facebook’s face recognition technology still does not recognize you to strangers. We don’t share your face recognition information with third parties. We also don’t sell our technology.

These changes will be effective globally starting today.


Source: An Update About Face Recognition on Facebook | Facebook Newsroom