Windows 10: Issues with Touchpad

So I recently got a new laptop and I have a few issues with my touch pad I cannot fix.


I have my screen to turn off after a few minutes on battery and when it does I cannot "wake" it with my touch pad like I could with my old laptop. Instead, I have to press a random key on the keyboard for the screen to come back on. Is there a way to turn the screen on with the touch pad?


A more annoying issue is that each time my screen turns off, Windows logs me out and I have to log back in. I checked in the system settings Settings>Accounts>Sign In Options but noticed that I cannot change "Require Sign In". I Googled around and learned that for some reason I cannot fathom when you use super-convenient biometrics to login Windows disables the "Require Sign In" option and sets it to "Always". Why is this? I found a lot of people talking about this but predictably no resolve.. at least non I could find.


But the worst Issue I'm having is that after the screen turns off And logs me out in the proccess once it comes back on Via keyboard presses I have no mouse! You can see the cursor on the login screen but it does not move, then after I login it disappears completely and the touchscreen simply doesn't work.


After this has happened multiple times I can do one of the following:

1. Restart to get it back.
2. Insert my USB wireless mouse I just so happened to have spare
3. Wait a varing amount of time for it to start working again on its own accord. This has happened but it takes from a few minutes to hours.

Now to be clear when this happens the computer is NOT entering sleep mode, simply the screen turns off. I thought that it may be powering it off with the screen or something but after checking the bare power options My old laptop had far more advanced power options, but that's yet another issue I couldn't find anything related. I checked Dells website for touch pad drivers but not at all are issued and I'm guessing just standard Microsoft ones are used. I did update the "HID Events Filter" driver but made no difference.


Also each time this happens there's an error in the Event Viewer "An attempt to configure the input mode of a multitouch device failed." so it has something to do with MTConfig since this is where the error is originating from. Again I Googled it and there's results few & far between with no clear resolve.


Of course I could easily disable screen turning off and just login with a boring old password but what kind of a fix is that?

:)

 

No more touchpad for my laptop since upgrading to Windows 10

Hi Derek,

I would suggest the following steps :

• Press Windows + X
• Click on Device Manager
• Right click on TouchPad drivers in the list.
• Choose Upgrade Drivers
• Reboot computer

Check if this helped to fix the issue.

 

functionality issues with Elan Touchpad after upgrading to Windows 10

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter.

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the driver

I suggest you to try uninstall the Touchpad drivers check if it works for you.

Follow the steps to uninstall the Touchpad drivers:

• Press Windows Key + X key and click Device Manager.
• Right-click on the Touchpad device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Try to access the device manufacturer's website and download and install the latest chipset and touchpad drivers.

Method 3

If issue still persists, I suggest you to uninstall and reinstall the touchpad drivers in Compatibility mode and check if it works:

Follow the steps to uninstall the touchpad driver:

• Press Windows Key + X key.
• Click on Device Manager.
• Right-click on the Touchpad device listed and click on ‘Uninstall’.
• Select the option to Delete driver software.
• Restart the computer after its uninstalled.

Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows 8.1 operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

 

Lenovo 2 11 w/Windows 10 touchpad issue

Hi,



Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.



This issue may occur due to corrupted or incompatible drivers, missing updates, incorrect device settings or hardware problems.

Method 1:

Let's first run hardware and troubleshooter and check.

• Open Control Panel.
• Type “Troubleshooting “in the search box and hit
  enter.
• Click on Hardware and sound.
• Click on Hardware and device and follow the on-screen instructions.

Method 2:

If the issue is not resolved, I would suggest you to un-install and re-install touchpad driver from the manufacturer website and check if it helps.

Step 1: Un-install the drivers:

Follow these steps:

• Click on Start icon.
• Select Device Manager.
• Right click on the
  touchpad drivers and select “Uninstall”.
• Restart the computer once it is uninstalled.

Step 2:

I would suggest you to install latest touchpad driver from the manufacturer website and check if it helps.

Keep us posted if you face any issues on windows in future. We will be glad to help you.